GenesisCare U.S.

• The Remote Services Administrator (RSA) is responsible for the operational leadership, performance, and continuous improvement of centralized non-patient-facing services across the division. • This role oversees the remote Call Center and Medical Records teams and leads the build-out and operationalization of a remote call center function for Urology. • Ensure staffing models, workflows, performance expectations, and policies are aligned across regions. • Develop and maintain standardized workflows, scripts, escalation pathways, and service-level agreements (SLAs). • Conduct ongoing audits to ensure consistency, accuracy, productivity, and compliance. • Support provider experience by reducing administrative friction and improving support quality. • Recruit, onboard, and develop high-performing remote services team members.