Forge Management

Title: Property Support Specialist - Utah (SLC) Location: Salt Lake City, UT $65,000 ‒ $75,000 Annually Job Description: Property Support Specialist BUSINESS SUCCESS DIVISION — FORGE CENTRAL Who We Are Forge is a Seattle- and Salt Lake City-based start-up whose mission is to make space for people to live vivid stories in valued communities. Guided by this purpose, Forge aims to be the leading force in urban property management, crafting immersive, high-performing communities where stories thrive and value is realized. Forge leads with predictive analytics, leveraging leading indicators to address challenges before they arise. Centralized experts engineer iterative improvements to business processes, controlling costs. While many competitors sacrifice service for cost efficiency, Forge delivers operational precision without compromising tenant satisfaction. Who We Need We’re seeking a detail‑driven operational specialist who thrives at the intersection of leasing workflows, system accuracy, and centralized administrative support. As a Property Support Specialist, you’ll serve as a dedicated support partner to a small group of Community Managers, handling the high‑volume, time‑sensitive, and systems‑driven tasks that keep multiple properties running smoothly. You’ll manage the bulk of payments, notices, documentation, and Entrata workflows—providing the operational backbone that allows Community Managers to focus on resident relationships, onsite leadership, and delivering an exceptional experience. This role is ideal for someone who enjoys structured processes, cross‑departmental coordination, and being the steady, reliable administrator behind essential business functions. What You’ll Do Leasing & Resident File Administration - Prepare and process renewal offers, track responses, and update lease terms with accuracy and care. - Generate new lease documents in coordination with Leasing Brokers and Compliance, ensuring compliance and a smooth resident experience. - Monitor lease execution milestones, flag outstanding steps, and maintain clean, complete resident files. - Generate lease renewal offers and cross-collaborate with site teams to generate and administer lease renewals. - Support eviction documentation, ensuring files meet legal and regulatory requirements. Payments & Document Processing - Deposit resident payments with attention to eligibility, timing, and accuracy. - Sort, digitize, and route incoming resident documents and mail to the correct departments. - Maintain confidentiality and precision when handling financial and resident information. Delinquency Coordination - Prepare and organize late‑payment notice packets for on‑site posting. - Contact delinquent residents to provide payment support and available resources. - Maintain organized delinquency and eviction records to support legal timelines. Entrata Systems Support - Provide first‑line troubleshooting for Entrata settings, permissions, and workflow issues. - Support system audits, data cleanup, and configuration projects led by the Systems Engineer. - Help maintain standardized Entrata practices across all properties. - Assist in developing and improving automated leasing and operational workflows. Cross‑Team Collaboration & Backup Support - Partner closely with Community Managers to ensure smooth execution of leasing, payments, notices, and resident file accuracy. - Coordinate with Accounting, Compliance, and Leasing to ensure alignment on tenant status and financial records. - Provide backup support for Compliance and Leasing Administration during absences to ensure continuity. - Serve as a flexible resource for Forge Central, stepping in where operational support is needed most. Portfolio Expansion Support - Support onboarding of new properties by extending systems support, documentation processing, and Entrata troubleshooting. - Help integrate new portfolios into Forge Central workflows with consistency and accuracy. Your Impact Will Be Measured By - Timeliness and accuracy of lease processing and execution - Clean, compliant resident files and documentation - Accuracy and timeliness of payment and document processing - Reliability of delinquency and eviction support - Responsiveness and effectiveness in Entrata troubleshooting - Smooth integration of new properties into centralized workflows - Internal team satisfaction with support provided The Ideal Match You’re organized, dependable, and energized by keeping systems running cleanly behind the scenes. You bring exceptional attention to detail, strong technology acumen (especially in Entrata), and a solutions‑oriented approach to daily operations. Your experience in leasing administration, property management, or centralized operations has given you insight into the importance of accuracy, empathy, and consistency in resident‑facing and system‑driven workflows. You enjoy being the person others rely on—the one who keeps processes accurate, timely, and well‑documented across multiple properties and growing portfolios. Compensation & Position Details - Base Salary: $65,000–$75,000, paid semi‑monthly - Bonus Structure: Eligible for 8% performance bonus - Reports to: Systems Engineer - Location: Salt Lake City, UT (hybrid remote with on-site collaboration required) - Direct Reports: None - Bilingual in English and Spanish preferred Perks & Benefits at Forge We believe people thrive when they’re supported—at work, at home, and in their communities. That’s why our benefits go beyond the basics to reflect what matters most: Healthcare - 100% employer-paid Medical, Dental, and Vision coverage for you Paid Time Off - 20 days of PTO per year (accrued) - 2 Service Days (1 Personal, 1 Community) - 8 Paid Holidays + 2 Floating Holidays Wellness - Calm App membership for mental well-being - Employee Assistance Program Financial Security - 401(k) with 100% employer match up to 4% - $20,000 employer-paid Life Insurance Communication Support - $75 monthly cell phone stipend Long-Term Growth - 1 extra PTO day for each year of service (starting after 5 years) - 30-day Sabbatical after 10 years with Forge Benefits are subject to change throughout employment Connection to Our Mission Your work supports our commitment to clarity, consistency, and operational excellence. By ensuring leasing transactions, payments, notices, documentation, and system workflows are handled with precision, you help create the stable foundation that allows our teams—and our residents—to focus on what matters most: creating and living vivid stories in valued communities. JOB CODE: 1000032