Staff Force Personnel Services

• Maintains regular contact according to targeted frequency with assigned accounts. • Plan and schedule strategic customer in person visits. • Attend and participate in industry and company conferences • Fulfills regularly scheduled checklist of items to be covered with clients such as current company initiatives. • Follows up on sales leads and develops leads. • Develops and delivers sales presentations, product demonstrations, and proposals. • Closes sales in a professional and effective manner • Ascertains whether clients have successfully adopted products and services • Evaluates product & service marketability in terms of customer’s technical needs • Proactively obtains training on products, services, pricing models, contracts. • Accepts personal responsibility for following up on deliverables owed to client. • Introduces client to new company offerings and pricing changes. • Identifies client issues, creates plan for follow-up and stays on top of these issues. • Actively engages with other Account Managers for knowledge transfer throughout the team for continued growth in the Account Management role. • Works with business development, marketing, customer service, and other internal departments to ensure accounts are well-served. • Creates quotes to existing customers for T2 Systems’ products and services. • Works to meet and/or exceed their annual financial quotas and renewal targets.

• Provide responsive and high-quality support to our customers for all our products; • Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis; • Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments; • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly; • Collaborate extensively with internal team members to resolve client issues; • Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation.

• Contributes to the sales process by providing project analysis, operational application, and technical reviews of all potential PARCS projects and attends RFP/Bid • Provides effective and persuasive customer presentations in support of the sales engagement process. • Prepares detailed ‘gap’ analyses to ensure that customer expectations are being positioned properly by the sales team, desired outcomes are identified, and the T2 PARCS process is followed. • Develops scoping documentation, inclusive of agreed-upon functionality and solution requirements, to facilitate proper installation including, but not limited to, pre-install configuration, acceptance testing, and final solution delivery. • Develops opportunity specific content, focused on the client’s “use case” and presents the tailored solution in a confident and professional manner. • Displays leadership and collaboration across various stakeholders, both internal and external to T2, by providing technical and subject matter expertise and assisting with product implementation. • Works directly with Product Management to assure user requirements and development commitments are met. • Sales Engineer works with Product Management to understand and communicate latest solution software roadmaps and incorporates roadmap information into solution assessment and project development.