Float

• Build deep relationships with customers as they begin their Float journey, ensuring a smooth and successful onboarding experience. • Partner with key stakeholders to define success criteria and measurable outcomes for their initial adoption of Float. • Identify long-term expansion opportunities by deeply understanding each customer’s broader financial operations and future needs. • Ensure customers stay on track with their year-one objectives, including spend targets and product adoption milestones. • Serve as a strategic partner post-onboarding to drive continued engagement, training, and advocacy within customer organizations. • Proactively monitor customer health signals and usage patterns, ensuring any barriers to adoption are addressed early. • Identify risks across your book of business and develop proactive mitigation plans in partnership with cross-functional teams. • Ensure customers remain engaged and see ongoing value from Float by addressing potential churn indicators before they escalate. • Support customers through any transitions, ensuring they continue to leverage Float’s full capabilities. • Drive customer adoption of Float’s full suite of features, ensuring teams maximize the value of corporate and employee spend management. • Advocate for customer participation in Float’s Early Adopter Programs, gathering insights to shape future product iterations. • Educate and inspire customers to explore new ways to optimize their workflows with Float’s evolving capabilities. • Identify opportunities for growth across your aligned Book of Business. • Provide insight and strategic recommendations on how Float can best serve our customers, from social proof to feature enhancements. • Partner with internal teams to leverage customer feedback for product development and operational improvements. • Help accelerate learning cycles by engaging customers who share our passion for simplifying corporate spending. • Collaborate on initiatives that impact Float’s customers, from onboarding programs to strategic campaigns that drive engagement and growth. • Support the development and execution of scalable processes that enhance the customer experience at every stage of their journey.

• Build and evolve end-to-end product features across backend, frontend, and APIs. • Partner closely with Product and Design to deliver simple, intuitive user experiences. • Translate customer needs into thoughtful technical solutions that scale. • Make principled trade-offs between speed, quality, and long-term maintainability. • Own features in production, including iteration, reliability, and improvement over time. • Contribute to shared standards, tooling, and practices that raise engineering quality. • Work within a small, empowered squad with clear ownership over a product vertical.