Float.com

• Data ecosystem onboarding: Get familiar with how our services, databases, and data warehouse are structured and interact. • Data quality contribution: Start contributing to data quality initiatives like the Talent Graph (our version of a knowledge graph, mapping relationships between projects in Float with people and their attributes). Your focus will be on making our data more accurate, actionable, and future-ready. • CDC initiative support: Join CDC-related efforts including real-time transformations and implementing Data Contracts for improved consistency and maintainability. • CDC ownership and evolution: Take the lead on CDC-related initiatives, contributing to long-term planning and system resilience across our platform. • Platform-driven data quality leadership: Own data quality initiatives from the platform side, introducing observability, reducing regressions, and improving trust in downstream data. • Data warehouse maintenance and support: Help maintain and evolve our analytics data warehouse, supporting migrations and performance improvements in collaboration with the Data team. • Architectural improvement proposals: Identify and drive improvements to our data architecture, focusing on scalability, consistency, and future platform needs.

• Developing product and customer expertise: You’ll work on learning and developing working knowledge of Float’s product, customer journey, and existing success strategies to confidently support SMB customers across regions and understand areas of opportunity. • Manage SMB customer portfolio: Own a book of 3500+ SMB customers, maintaining high-level oversight, and making improvements to existing systems and workflows. • Map and baseline retention metrics: Deliver a clear, documented view of current retention performance, and identify automation opportunities to improve renewals at scale. • Building and implementing automations: Collaborate with your team to design and operationalize a system for managing the VSMB/SMB segments: segmenting accounts by lifecycle stage, engagement level, and renewal risk for consistent tracking and follow-up. • Lead scaled customer programs: Drive adoption and retention by running one-to-many initiatives such as webinars, group trainings, and automated lifecycle campaigns. • Own digital onboarding for new VSMB SMB customers: Managing digital-touch onboarding for customers in North America and APAC, ensuring a smooth post-sales experience and early success milestones. • Refine automation and playbooks: Use customer data and feedback to optimize engagement strategies, continuously improving efficiency and outcomes.