Five Star Cooperative

The Marketing Operations Specialist is a key contributor responsible for maintaining, optimizing, and integrating marketing and technology platforms to support cross-functional business objectives. This position combines strategic thinking with technical execution, focusing on data integration, project management, and platform optimization across ERP, CRM, and other key systems. Serve as a technical and functional resource across departments Develop and manage project plans, timelines, and deliverables for software integration and process improvement projects Identify and recommend tech solutions that enhance business efficiency or customer experience Oversee integrations with APIs, including field mapping and vendor coordination Maintain data hygiene across platforms; ensure database integrity and standardization Use data analysis tools (e.g., BI platforms) to generate actionable insights and reports Act as a liaison between departments, external vendors, and customers for technology implementations Drive internal adoption and create SOPs, documentation, and training materials Support and assist customer-facing technology initiatives Provide timely support and troubleshooting for tech stack issues Lead end-user training and promote technology best practices Identify gaps in adoption/utilization and lead improvement strategies Exhibit superior project management across departments Enforce and abide by all cooperative policies Enforce and uphold the cooperative’s credit policy Assist with recordkeeping and filing needs Maintain good communication with all employees and customers