First Citizens Bank (Iowa)

Role Description Manages the functions necessary to place, maintain, securitize, and service residential real estate mortgages. Accountabilities - Administration (65%): - Affirms compliance to the ever-changing requirements for selling and servicing mortgages on the secondary market. Cooperates with purchasing agency in audits and examinations. - Monitors mortgage payments by adjusting unapplied payments according to procedure and tracking prepaid loans. - Authorizes payments to the purchasing agency by electronically transmitting funds along with supporting documentation. - Oversees the administration and delivery of mortgage insurance documentation to MGIC for all Real Estate file reviews. Continuously monitor exceptions and documentation needed and work closely with MGIC to achieve a high standard of quality files. - Audits secondary market loans by reviewing audit trail and matching with supporting documentation. Maintains a record for branch regarding monthly billings for the "Seller Stmt" including delivery fees, extension fees, cash out refinance fees, and any fee associated with a loan that was sold. - Completes operational requirements for sale or securitization of mortgages by keying the transaction into the core banking system to accurately reflect the status of the loan. - Administers current pricing by monitoring loans in process for on time delivery, disseminates current rates and monitors and maintains records for interest rate locks. Provides tracking reports to management on a regular basis and communicates concerns in a timely fashion. - Maintains sold loan documentation in a secure location. - Accepts loan officer requests for appraisal orders for all residential real estate loans for assigned bank locations. After selecting a board approved appraiser, prepares and delivers written request to the appraiser, monitors timeliness of receipt of appraisals ensuring prompt customer service for anticipated closing dates. Records status of all appraisals in the tracking worksheet on the Intranet. - Reviews appraisals for adherence to bank policies and USPAP guidelines. Provides appraisal and written appraisal review report to the loan officer in a timely manner. Reports any discrepancies or other appraisal issues to the VP Compliance Officer. Completes in-house evaluations as needed. - Supplies documentation to Freddie Mac and Federal Home Loan Bank for file review requests, appeals, and repurchases. - Conducts the continuous quality control review of Secondary Market Loans, determining the adequacy of loan documentation; identifying potential problems; ensuring Freddie Mac and Federal Home Loan Bank requirements are being followed and preparing a written report for each credit reviewed. - Conducts semi-annual reviews on USDA delinquent loans preparing a written quality control report. - Completes daily reporting to Freddie Mac and monthly reporting to Federal Home Loan Bank and USDA on all loan payment activity, reporting current balance, principal and interest payments, and remitting payments due to Freddie Mac and Federal Home Loan Bank in a timely manner. Reports to Freddie Mac, Federal Home Loan Bank and USDA on all delinquent loan activity on a monthly basis. Verifying feedback reports, ensuring information is accurate and correct on both reporting systems. - Manages the past due procedures for Home Loan Center ensuring Servicing Alignment Initiative is met. - Maintains reports for Management on a monthly basis for Construction lien waiver/inspection reports and Secondary Market loan pipeline activity. - Maintains current seller certifications on an annual basis for FHLMC, FHLB, Iowa Finance Authority, Idaho Housing & Finance Agency, US Bank, MN Housing Finance Agency and USDA. - Administrator for Freddie Mac Access Manager, FHLB eMAQCS, Iowa Finance Authority, USDA, US Bank, MN Housing Finance Agency and The WorkNumber (Equifax) managing user access. - Serves as a backup to AVP Home Loan Administrator. Understands the functionality of the Dark Matters LOS. - Training and Mentoring (25%): - Supports the operating efficiency of the seller/servicer process by studying functions and requirements; conferring with managers and employees; identifying problems; developing improvements; communicating changes and training personnel. - Trains employees as necessary regarding existing procedures/new opportunities available in the secondary market. Continues to review the programs offered by competing agencies and makes recommendations to upper management regarding new options. - Provides leadership to department personnel ensuring that departmental and bank objectives are met through the apportioning of work, proper training, and coaching. - Other (10%): - Maintains customer confidence and protects operations by keeping information confidential. - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies. - Contributes to team effort by accomplishing related results as needed. - Participates in civic and community activities to generate visibility and contact for the bank. - Attends mandatory compliance and security sessions. Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies. Competencies - Interpersonal Relationships: Develops constructive & cooperative working relationships with others and maintains them over time. - Verbal/Written Communication Skills: Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, by telephone or through e-mail. - Problem Solving: Analyzes information and evaluates results to choose the best solution and solve problems. - Attention to Detail/Accuracy: Is careful, exact, and free from mistakes and errors. Adheres closely to a set of standards. - Obtain/Process Information: Obtains information from relevant sources and compiles, codes, categorizes, calculates, tabulates, audits or verifies information or data. - Analyzing Data or Information: Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. - Judgment/Decision Making: Considers the relative costs and benefits of potential actions to choose the most appropriate one. - Coach: Prepares, instructs, develops, and provides feedback to help others perform in their job. - Compliance/Banking Regulations: Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations or standards. - Judgment of Qualities (Things, Services or People): Assesses the value, importance, or quality of things or people. Qualifications - Associates degree in business/accounting or equivalent experience. - Two years experience working with mortgage loan documentation. - Skill in performing basic mathematical principles (such as addition, subtraction, multiplication, division, decimals) in account transactions. - Knowledge of the layout and functions of the computer keyboard and ten key adding machine. - Solid understanding of the mortgage loan process, its documentation, and associated regulations. - Knowledge of and ability to cross-sell FCB products and services to customers-such as the ability to identify customers’ needs, communicate services, explain advantages, and close sales activity. - Skill in working with the public, presenting a professional image of the bank, and servicing prospective and current customer inquiries, requests, and complaints. Environmental Conditions - Work is performed primarily indoors in an office setting. - Remote work may be available upon supervisor approval. Physical and Mental Demands Position accountabilities are typically performed while sitting for most of the day. The physical and mental demands of this position are representative of those that must be met by an employee to successfully perform the essential position accountabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position and accountabilities. First Citizens Bank reserves the right to review each requested accommodation and determine if it poses undue hardship.

Job DetailsJob Location: Mason City branch - Mason City, IA 50401POSITION SUMMARY: Responsible for investigation and deterrence of fraud against customers of First Citizens Bank with Debit Cards, Online Banking, Mobile Banking, and other areas as assigned. ACCOUNTABILITIES: Processing and Reconciliation: 70% Responsible for Online/Mobile monitoring through the use of Guardian Analytics Fraud Anomaly and Detection software and various reports. Communicates with customers and management by phone and in writing to investigate or develop an understanding of transaction patterns, gather information, and ensure their account safety and prevent loss. Review of fraud notifications and any other suspicious activity notifications from other departments. Assist management in preparation of reports as required. Reviews all Mobile and ATM Deposit activity, evaluating deposits and placing restrictions as necessary, preparing file for processing. Manage forgery cases and complete all reporting and tracking. Maintains Identity Theft Program, processing applications, reviewing reports and fees, and performing required maintenance. Reports Suspicious Activity to the BSA Officer and makes appropriate recommendations of such. Process Falcon Fraud cases; deliver to appropriate branch, monitor and report outstanding cases, monitor case management reports from Shazam. Logs and monitor travel exclusions for debit card use. Reviews daily Shazam Fraud reports and investigates suspect transactions. Places card blocks for suspect transactions. Communicates any unusual activity or trends to supervisor. Makes recommendations about policies and procedures. Handles Debit Card Compromise events by preparing customer letters, temporary card blocks, orders cards. Prepares/submits debit card disputes cases to Shazam. Prepares provisional credit entries and communicates status of case with customer. Reviews new account openings for possible fraudulent activity through ChexSystems analysis. Customer Service 20% Researches and responds to customer inquiries Attends mandatory compliance and security sessions. Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies. Sales: 5% Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative. Other Duties: 5% Maintains customer confidence and protects bank operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Participates in civic and community activities to generate visibility and contact for the bank. Attends mandatory compliance and security sessions. Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies. COMPETENCIES: Problem Solving Analyzes information and evaluates results to choose the best solution and solve problems. Documenting/Recording/Processing Information Enters, transcribes, records, stores or maintains information in written or electronic/magnetic form. Initiative Exhibits the action of taking the first step such as originating new ideas or ability to think and act without being asked. Attention to Detail/Accuracy Is careful, exact, and free from mistakes and errors. Adheres closely to a set of standards. Organizing, Planning & Prioritizing Work Develops specific goals and plans to prioritize, organize, and accomplish work. Customer Service Exhibits customer focus acknowledges & listens to customer, and provides friendly, courteous, and efficient service. Adaptability Adjusts quickly to different work situations and remains composed under pressure and in stressful situations. Verbal/Written Communication Skills Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, by telephone or through e-mail. Qualifications ENVIRONMENTAL CONDITIONS: Work is performed primarily indoors in an office setting. Remote work may be available upon supervisor approval. PHYSICAL AND MENTAL DEMANDS: Position accountabilities are typically performed while sitting for most of the day. The physical and mental demands of this position are representative of those that must be met by an employee to successfully perform the essential position accountabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position and accountabilities. First Citizens Bank reserves the right to review each requested accommodation and determine if it poses an undue hardship. KNOWLEDGE, SKILLS AND ABILITIES Greater than five years banking experience and/or bachelor’s degree in related area of study or combination of. Will consider an equivalent work experience of at least ten years in the banking or closely related field. Skill in performing basic mathematical principles (such as addition, subtraction, multiplication, division, decimals) in account transactions. Knowledge of the layout and functions of the computer keyboard and ten key adding machine; skill of using the touch system to perform data input. Knowledge of and ability to cross-sell FCB products and services to customers-such as the ability to identify customers’ needs, communicate services, explain advantages, and close sales activity. Skill in working with the public, presenting a professional image of the bank, and servicing prospective and current customer inquiries, requests, and complaints.