Finseich Technology Private Limited

Role Description The Lender Coordinator plays a critical role within the financial services operations team, serving as a key liaison between internal departments and external lending partners. This position ensures the seamless flow of loan documentation, compliance adherence, and operational efficiency across the lending lifecycle. The ideal candidate will be detail-oriented, proactive, and highly organized, with a strong aptitude for managing complex workflows and maintaining accurate records. By optimizing processes, enforcing SOPs, and generating timely MIS reports, the Lender Coordinator contributes directly to reducing turnaround time, minimizing risk, and enhancing overall service delivery. This role is essential in maintaining regulatory compliance and supporting scalable lending operations in a fast-paced financial environment. - Coordinate end-to-end documentation collection and verification for loan applications from borrowers and lenders. - Maintain and update centralized digital and physical documentation repositories with strict version control and audit trails. - Ensure all loan-related processes comply with internal policies, regulatory standards, and lender-specific requirements. - Monitor and manage the status of loan files across various stages, identifying bottlenecks and escalating delays proactively. - Implement and refine workflow processes to improve efficiency, reduce redundancy, and support scalability. - Develop, maintain, and enforce Standard Operating Procedures (SOPs) for documentation handling, compliance checks, and inter-departmental coordination. - Generate regular MIS reports on loan processing timelines, document status, compliance adherence, and operational KPIs for management review. - Collaborate with underwriting, credit, legal, and customer service teams to resolve documentation discrepancies and expedite approvals. - Conduct periodic audits of documentation and process adherence to ensure accuracy and compliance. - Support lender onboarding, contract management, and periodic review of lender agreements and SLAs. Qualifications - Bachelor’s degree in Finance, Business Administration, Commerce, or a related field. - 3–5 years of experience in operations, compliance, or documentation management within financial services or lending institutions. - Proven ability in problem solving with a track record of resolving operational bottlenecks and improving process efficiency. - Strong proficiency in documentation management systems, MS Office (Excel, Word, PowerPoint), and data entry accuracy. - Experience with compliance management frameworks and regulatory requirements relevant to lending (e.g., RBI guidelines, KYC/AML). - Demonstrated skills in process management, workflow optimization, and SOP development. - Ability to generate and interpret MIS reports for operational insights and decision-making. - Excellent organizational, time management, and multitasking abilities in a high-volume environment. - Strong communication and interpersonal skills with the ability to coordinate across cross-functional teams. - Familiarity with CRM or loan origination systems (LOS) is a plus. Benefits - Competitive salary based on experience and performance. - Performance-based incentives and bonuses. - Flexible work hours and remote work options. - Comprehensive training and career development programs. - Health insurance and wellness benefits. - Employee referral program. - Paid leave and holidays as per company policy. - Opportunity for growth within a scalable financial services organization.

Role Description - Handle end-to-end loan file processing and documentation. - Coordinate with customers, DSAs, banks, and NBFCs for document collection and case updates. - Verify customer documents before submission to lending partners. - Make follow-up calls to customers, lending partners, and internal teams regarding pending documents, case status, and approvals. - Maintain accurate records in CRM, MIS, and Google Sheets. - Track loan applications from login to sanction and disbursement. - Prepare daily operational reports and maintain business records. - Handle day-to-day administrative tasks, including document management, vendor coordination, office support, and record keeping. - Assist management in operational planning and process improvement. - Ensure timely resolution of operational queries and support the team in achieving business targets. - Manage onboarding of channel partners and DSA partners, including documentation, coordination, and KRA tracking. Qualifications - Graduate in any discipline. - 0–3 years of experience in banking, NBFC, finance, operations, or customer support. - Proficiency in MS Excel, Google Sheets, and CRM software. - Good communication, coordination, and follow-up skills. Benefits - Performance-based incentives and commission structure. - Competitive salary based on experience and performance. - Flexible work hours and remote work options. - Comprehensive training and career development programs. - Employee referral program. - Paid leave and holidays as per company policy. - Opportunity for growth within a scalable financial services organization. Company Description