Feefo

• Investigate and resolve production issues across Feefo’s Java-based services, ensuring timely and effective outcomes. • Diagnose application behaviour using logs, metrics, and debugging tools to identify root causes rather than symptoms. • Work closely with Software Engineers and Technical Leads to escalate, reproduce, and fix complex issues. • Contribute fixes, improvements, and defensive changes back into the codebase where appropriate. • Support incident response and post-incident reviews, helping improve system resilience and prevent recurrence. • Collaborate with Product, Data, and Customer teams to translate real-world issues into technical understanding. • Improve observability, documentation, and runbooks to make support and troubleshooting faster and more predictable. • Spot patterns in issues and raise proactive improvements to reduce future support demand. • Maintain a strong focus on platform reliability, stability, and customer trust.

• Developing and maintaining scalable and robust Java-based applications • Implementing and integrating RESTful APIs • Proficiency in front-end development using modern JavaScript frameworks • Providing ongoing software support, regular maintenance, enhancements, and bug fixes • Writing and maintaining unit tests • Collaborating closely with the Cloud Infrastructure Team