ESP Group

Role Description The ESP Group are currently recruiting for a Learning and Development Associate to join our contact centre team on a full time, permanent basis. If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you. As a Learning & Development Associate you will be a subject matter expert in all fields of learning, development and quality assurance. As part of our highly skilled Support team, you will: - Collaborate with Operations and Compliance teams - Deliver into business objectives including design, delivery and evaluation of training and continuous development programmes Often being the first interaction new team members or partners have with our business, the right person for this role must be: - Enthusiastic - Positive - Engaging - Supportive - Genuinely desire to develop people - Collaborative across disciplines to create strong partnerships - Promote a positive learning environment for all We recognise the importance of a work-life balance so offer flexible working patterns across 7 days between the hours of 7am and 10pm. At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team. Qualifications - Have a passion for delivering excellent customer service - Have strong IT skills and have the aptitude to learn to use new systems and software - Are reliable and enthusiastic with a positive attitude and approach - Thrive in a team environment - Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others - Have excellent organisation and time management skills - Are a confident and clear communicator across a variety of channels Inclusivity The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone. We're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.