EquipNet

Role Description We are currently looking for a Customer Success Manager to join our team. EquipNet’s Customer Success Managers lead the execution of project plans by: - Directing resources and activities to successfully liquidate assets under scope by agreed deadlines. - Working as a direct point of contact with clients to ensure client satisfaction and improve areas of dissatisfaction. - Assisting Project Managers and Account Leaders with certain admin functions (data collection, scheduling, meeting minutes, etc.). - Having basic logistics coordination responsibilities. The most successful Customer Success Managers are organized, have great communication skills, and the ability to communicate effectively (both internally within EquipNet and externally with our clients). The successful candidate will also be able to: - Manage assigned projects through to completion. - Effectively build customer relationships that promote retention and loyalty. - Coordinate resources available to ensure project success. - Ensure client expectations and deadlines are met. - Support Project Managers on specific activities including absence cover. - Support Account Leaders with generating client data, presentation materials, and general admin work. - Work in close partnership with all departments, particularly Logistics, Sales, and Finance. - Develop and maintain project records and documentation. - Manage and coordinate logistics activity. - Demonstrate tenacity in work activities. Qualifications - Minimum of 2 years Customer Success/Customer Support experience (preferably in manufacturing or industrial products). - Microsoft Suite (Microsoft 365) proficiency, specifically in Excel and PowerPoint. - Excellent planning, organizing, and networking skills. - Enthusiastic, highly driven, able to cope under pressure and meet targets. - Excellent commercial acumen. - A natural communicator with excellent negotiation, presentation, persuasive, and interpersonal skills. - Technical aptitude and the ability to learn and support new system implementation or changes.