ENCORE BANK

Role Description The Commercial Card Program Manager is responsible for leading Encore Bank’s transition to In-House Issuing, establishing third-party processor selection, and ongoing. This project includes building the solution, migrating Encore customers to the solution, and establishing a platform that positions Encore for the future. This is a critical project requiring the candidate to leverage their extensive industry experience, to work independently, as well as work closely with Operations, Risk, IT/Technology, Finance/Accounting, Marketing, Sales, and frontline leaders. The role ensures that Commercial Card is positioned to win in the marketplace and supported with the right tools, training, and campaigns to accelerate growth. This role will evolve to support the ongoing success of the line of business and Encore customers, as well as helping keep risks in check, establishing and streamlining client-facing and operational processes, and continually monitoring vendors to achieve contracted commitments. Primary Responsibilities - Lead in-house processing effort including: - Network membership and BIN selections - Visa / MasterCard Incentive Negotiation - Processor RFP & Selection - Platform build - Risk assessment and establish internal risk management controls including fraud - Establish and formalize customer service model - Core G/L integration, settlement - Revenue Share database creation - Certification and UAT - Pilot & Portfolio Conversion & cut over: - Help with selecting pilot cohort to establish client feedback loop - Liaison with agent bank project pertaining to portfolio conversion - Lead formal go live and ‘cut over’ to Encore platform - Transition to BAU - Performance Tracking: - Establish, track, and share dashboards on key commercialization and performance metrics (activation, utilization, fee income growth, and client retention), recommending course corrections as needed. - Cross-Functional Collaboration & Governance: - Ensure all GTM activities are operationally feasible and compliant by partnering with Product Operations, Risk, Compliance, Legal, etc. - Assist in design of future solution roadmap. - Operational Excellence: - Oversee end-to-end card client experience, simplifying how products are sold and implemented through stronger onboarding workflows, documentation, and handoffs across Sales, Operations, and Technology. - Develop deep expertise in Encore’s commercial online banking platform and integrated Treasury ecosystem, including API-enabled capabilities. - Adoption & Growth Campaigns: - Design and execute targeted adoption and growth campaigns, including cross-sell and expansion plays by segment, region, and client profile. - Partner with Marketing on client-facing campaigns, events, and thought leadership to support Treasury growth. - Supervisory Responsibilities: N/A Qualifications - Bachelor’s degree in Finance, Economics, Accounting, or a related field. MBA Preferred. - 5+ years of experience in Commercial Card / Treasury Product Management, Commercial Payment Sales, Product Commercialization, or Commercial Banking. - Strong knowledge of Treasury Management solutions, including commercial card, payments, receivables, information reporting, liquidity, and digital/API-enabled channels. - Demonstrated success driving product adoption, revenue growth, and sales enablement in a relationship-based banking environment. - Ability to influence outcomes across multiple stakeholders without direct authority. - Excellent communication and presentation skills, with the ability to simplify complex Treasury concepts for clients and frontline teams. - Data-driven mindset with experience using metrics to guide pricing, adoption, and growth strategies. - Willingness to travel approximately 15–20%. Requirements - Microsoft Office Suite including Word, Excel, and PowerPoint. Physical Requirements - While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and/or move up to 50 pounds. - Specific vision abilities required by this position include close vision, and the ability to adjust focus. Mental Requirements - The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write. Benefits - Medical - Dental - Vision - Employer Paid Life Insurance - Supplemental Life Insurance - Employee Stock Program - 401K Equal Opportunity Employer Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.