Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

• Provide exceptional service to our contractors, including assisting customers at the parts counter, preparing quotes, offering technical support, and responding to other customer inquiries. • Process customer orders, including pricing, substitutions (when applicable), and obtaining any additional information. • Maintain relationships with existing customers and build/strengthen customer relationships by assessing their needs and providing value-added solutions. • Monitor customer satisfaction and provide prompt, professional problem resolution. • Support the outside sales team.

• Develop and execute strategies to generate new accounts and grow existing customer relationships • Serve as a trusted advisor, offering technical solutions, product recommendations, and insights that drive value • Be empowered with a competitive base salary + uncapped commission, allowing you to control your earning potential • Work closely with our vendors and network of over 250 Profit Centres, representing industry-leading HVAC product lines

• Develop lasting, ethical customer relationships to maximize the profitable sales for each customer • Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships • Prospect and identify new customers and alert the Profit Centre Manager of viable prospects and/or market trends • Lead and own the sales process including producing sales call reports, territory planning and growth targets • Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre • Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer • Process orders, quotes, job packages and any other sales functions as required • Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits the Profit Centre • Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing • Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions • Understand and follow all safety regulations at all customer locations as well as at the Profit Centre • Be an integral part of the team supporting activities that occur at the Profit Centre