Elk Rapids

Role Description The Customer Success Manager is responsible for building strong relationships, ensuring customer satisfaction, and making sure users have the tools, support, and resources necessary for success. This role includes: - Onboarding - Client support - Performance tracking - Partnering with cross-functional teams to improve services We are seeking a proactive, organized, and relationship-driven Customer Success Manager to support our growing operations. The ideal candidate is skilled in communication, problem-solving, and client relationship management. This role is fully remote and requires someone who can work independently and ensure smooth interactions with internal and external partners. Qualifications - 2–4 years of experience in Customer Success, Account Management, or related field - Excellent written and verbal communication skills - Strong problem-solving and organizational abilities - Ability to manage multiple accounts in a remote environment - Experience using CRM or customer support tools - Reliable internet connection and ability to work independently Requirements - Serve as the primary relationship manager for assigned customers - Conduct onboarding sessions and provide ongoing client support - Build and maintain strong relationships with key stakeholders - Track customer progress, usage, and engagement - Monitor customer satisfaction and identify improvement opportunities - Maintain accurate notes, documentation, and client communication records - Collaborate with Product, Support, and Leadership to resolve customer issues - Guide clients through best practices to ensure successful adoption - Identify renewal, expansion, and upsell opportunities when applicable - Provide clear, timely communication to both customers and internal teams Benefits - 100% remote position - Competitive compensation - Supportive and collaborative team environment - Opportunities for growth and long-term career development - Work that impacts real communities and strengthens public service Salary Range $90,000 – $120,000 USD per year, depending on experience.