Elevate Claims Solutions

Role Description As a member of our dispatch and administrative support team, you will have a pivotal role in the success of Elevate. We value our relationships with clients and staff. This role is a point of contact for both. The successful candidate must understand the need to serve others’ needs, while maintaining communication with us to ensure we meet yours. Elevate is a fast-growing company; cultivating open and effective communication is imperative to our success. Our ideal team member will have sincere care for humans and understand the importance of our adjusting and administrative teams; leveraging their strengths to exceed expectations. The successful candidate will thrive in a fast-paced environment, work independently, and make informed decisions while maintaining effective communication with remote team members. - Coordinators are responsible for triaging assignments to the appropriate adjuster / appraiser / consultant and provide administrative support to the claims department. Administrative / Adjuster Relations - Serves as first point of contact for clients and maintains an excellent customer service mindset. - Solves issues if feasible. - Escalates issues as necessary. - Develops and maintains relationships with field staff including but not limited to: - Participates in CAT deployments and shifts adjuster coverage as needed. - Talks to the adjusters. - Celebrates their triumphs. - Understands when they’re struggling and finds the correct resources to provide additional guidance. - Maintains availability lists, including adjusters who are temporarily ineligible for claims and the vacation calendar. - Alerts management staff to claims requiring additional oversight and/or forward direction. - Maintains and distributes various company-wide documentation as directed. - Handles incoming claim assignments, email communications to the claims email box, and main phone line. - Coordinates part-time administrative staff and assists in entering new claims into the Claims Management System (FileTrac). - Maintains records through the Claims Management System (FileTrac) as assigned. - Assigns claim files to field adjusters as appropriate. - Maintains the Claim Management System, including adjuster qualifications and licensing and client guidelines as directed. Additional Duties - Other duties as assigned by leadership, either verbally or in writing. Qualifications - Experience in a claim environment, specifically with Independent Adjusting. - Experience in both carrier and independent adjusting roles is preferred. - Experience working with a remote workforce. - Experience with FileTrac, Salesforce, Xactimate, and Xactanalysis is desired. - Competency with Excel. - Experience working with an independent contract workforce. - Demonstrated effective verbal and written communication ability. - Effective customer service, organization, influence, critical thinking, conflict management, and teamwork skills. - Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.