Element Technologies

Role Description We are seeking a Tier 1 Service Desk Engineer (Inside Service Engineer), who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support. - Help users by quickly solving tech issues and keeping things running smoothly. - Handle a wide range of tasks, including: - Resolving printer issues - Password resets - Troubleshooting MFA - Verifying suspicious emails - Responding to antivirus alerts - Providing support for client-specific applications - Assisting with new user setups - Manage tickets using ConnectWise PSA. - Maintain accurate documentation in IT Glue. - Collaborate with your team to keep systems performing their best. - Regularly interact with customers and stay ahead of potential issues. - Participate in team meetings to stay aligned and informed. Qualifications - Hands-on experience supporting end users in a service desk or help desk environment. - Strong troubleshooting skills across common technical issues like printers, password resets, MFA, and antivirus alerts. - Familiarity with ticketing systems, time entry, and documentation tools, such as ConnectWise PSA and IT Glue. - General understanding of firewalls, switches, and desktop computers. - Strong communication skills and attention to detail. - Ability to manage multiple tasks efficiently. Requirements - Two-year technical degree and 1-5 years of service center support experience. - Preferred experience with a Managed Service Provider (MSP), but not required. - Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred. - Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM. - Strong organizational, communication, and problem-solving skills. - Professional demeanor and ability to work independently or in a team. - Experience with NetDocuments is a plus. Physical Requirements - Prolonged periods of computer use. - Ability to work in office or remotely with a dedicated, distraction-free workspace. - Capability to lift up to 50 pounds and travel with equipment. - Reliable transportation for on-site support and after-hours work. Compensation The compensation is expected to start at $50,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Role Description We are seeking a Tier 1 Service Desk Engineer (Inside Service Engineer), who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support. - Help users by quickly solving tech issues and keeping things running smoothly. - Handle a wide range of tasks, including: - Resolving printer issues - Password resets - Troubleshooting MFA - Verifying suspicious emails - Responding to antivirus alerts - Providing support for client-specific applications - Assisting with new user setups - Manage tickets using ConnectWise PSA. - Maintain accurate documentation in IT Glue. - Collaborate with your team to keep systems performing their best. - Regularly interact with customers and stay ahead of potential issues. - Participate in team meetings to stay aligned and informed. Qualifications - Hands-on experience supporting end users in a service desk or help desk environment. - Strong troubleshooting skills across common technical issues like printers, password resets, MFA, and antivirus alerts. - Familiarity with ticketing systems, time entry, and documentation tools, such as ConnectWise PSA and IT Glue. - General understanding of firewalls, switches, and desktop computers. - Strong communication skills and attention to detail. - Ability to manage multiple tasks efficiently. Requirements - Two-year technical degree and 1-5 years of service center support experience. - Preferred experience with a Managed Service Provider (MSP), but not required. - Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred. - Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM. - Strong organizational, communication, and problem-solving skills. - Professional demeanor and ability to work independently or in a team. - Experience with NetDocuments is a plus. Physical Requirements - Prolonged periods of computer use. - Ability to work in office or remotely with a dedicated, distraction-free workspace. - Capability to lift up to 50 pounds and travel with equipment. - Reliable transportation for on-site support and after-hours work. Compensation The compensation is expected to start at $50,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. Company Description Element Technologies is a premier IT outsourcing firm serving small and mid-size business for over 30 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. - Our team has the depth and breadth to tackle a wide range of issues. - We are serious about our long-term commitment to our clients. - Our success is due to the quality of our work, our attitudes, and our innovative thinking.