ECM Tek, LLC

• Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead applications to meet business requirements. • Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications. • Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines. • Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange. • Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications. • Maintain detailed documentation of CCM configurations, templates, and processes. • Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies. • Provide training and support to end-users on CCM applications and best practices.

• Collaborate with product managers and stakeholders to gather requirements and translate them into wireframes, mockups, and interactive prototypes in Figma. • Design responsive UI elements and components that align with our brand guidelines, ensuring accessibility and usability best practices. • Maintain and evolve our design system in Figma, including reusable components, styles, and assets, to ensure consistent handoffs to developers. • Conduct user research sessions, create user flows, and iterate on designs based on feedback and testing. • Prepare design specs, annotations, and assets for seamless developer handoff, including interactive prototypes for usability reviews. • Participate in sprint planning, design critiques, and retrospectives to drive iterative improvements. • Stay updated on design trends and tools to enhance our Figma workflows.