Easyservice Italia

• Conduct operational site visits, assessments, and audits across urgent care and employer services locations. • Monitor and report on performance metrics including staffing, financials, patient flow, and service delivery. • Analyze key performance indicators (KPIs) to identify trends, gaps, and improvement opportunities. • Partner with site leaders to implement best practices, standardized workflows, and operational improvements. • Facilitate regular consultation with site leadership on performance, financial management, and patient experience. • Review profit and loss statements and support development of action plans to improve performance. • Provide coaching, training, and operational guidance to clinic managers and staff. • Support new site openings and facility enhancements, including operational planning and readiness. • Ensure implementation of system initiatives, programs, policies, and technology updates. • Build and maintain strong relationships with internal stakeholders, clinic teams, and employer clients.

• Plays a key role in strategizing, developing and implementing long-term best-practice solutions through technology • Provides business and IT system analysis to support complex business processes and IT systems • Acts as a liaison between the technical development team and stakeholders • Analyzes business and IT system processes and recommend best practice changes • Provides subject matter expertise in the business area(s) • Leads and/or participates in business discovery sessions, developing IT requirements • Works with clinical staff to optimize technology and service • Oversees and manages technology systems utilized within the organization • Provides after hours on call support for technologies managed by BSMH Physician Services

• Partners to maintain and/or develop innovative methods to meet client information needs using design principles for creating meaningful displays of quantitative and qualitative data to facilitate effective business decision-making. • Follow consistent practices to ensure data integrity and deal with imperfections in data. • Effectively process structured data; proficiently integrate data sets from various sources; draw conclusions from data. • Collaborate with business stakeholders as needed to ensure solid data understanding and proper data transformation; work cross-functionally with development and engineering teams. • Analyze large amounts of information to discover trends and patterns; confidently draw conclusions from data and gain actionable insights from data. • Uses strong analytic skills working with various data and reports, generates analysis, draws conclusions, discovers insights and makes recommendations in line with the scope of work. • Creates descriptive reports that monitor metrics and outcomes. • Utilizes data proactively to uncover opportunities for improvement (including advanced techniques such as forecasting, optimization and data mining when appropriate) • Identify data requirements and address unforeseen data complexities to mitigate the impact on outcome and associated decisions. • Choose appropriate data visualization tools and adhere to corporate standards for performance metrics, data collection, data integrity, query design, and reporting format; appropriate analytic methods used in the analysis. • Use of SQL/Snowflake/Databricks database to store, manipulate and query data for reporting to internal / external clients. • Monitors data & automated reports to assure quality & accuracy in reporting • Acts as contact for internal and external clients to provide education surrounding BSMH data and document adhoc analysis requests. • Communicates customer data & intel to leadership; supporting operational efficiency and effectiveness • Works with BSMH leaders to develop tools to maintain quality, productivity and identify opportunities for improvement. May assist in the development of the database.