EastWest BPO —MCI PHILIPPINES

• Conduct in-depth research using various sources to obtain information from public records • Analyze and interpret information and data to provide accurate and timely results to support business objectives • Sort and process data for an organization • Perform a variety of administrative data tasks, including general data entry and data interpretation • Conduct research and manage data • Communicate results from the gathered data to the respective department or client • Perform records searches via select databases and sites • Follow policies, procedures, and assigned workflows set by department leadership • Determine reportable records for the client by sorting through data • Understand and apply guidelines in search criteria • Analyze data appropriately, adhering to strictly regulated procedures and quality standards • Learn and retain information to apply it in specific job situations • Provide support in a team-based environment • Communicate effectively with clients and/or applicants as needed • Meet team productivity and accuracy standards • Perform other administrative tasks and duties as needed

• Create new content as needed to meet regulatory or online auditing platform requirements. • Copy-edit current content, making necessary revisions for grammatical, spelling, and formatting errors while retaining the standard internal format. • Review content against regulatory, federal, and state requirements to verify compliance with current EHS regulations, making edits or revisions as necessary for compliance. • Review content within multiple formats, including LMS platforms, digital training kits, safety meetings, safety manuals, and pocket manuals, for necessary edits or revisions. • Review safety manual content against multiple online auditing platforms to retain compliance with auditing requirements and processes of platforms. • Stay updated with the latest EHS regulations and guidelines, such as OSHA and EPA, and ensure that all technical safety documentation reflects these requirements. • Apply knowledge of EHS regulations and guidelines to ensure the accuracy and completeness of the content created and edited. • Ensure that EHS technical documentation addresses safety, compliance, and beyond at multiple levels within the client's company environment. • Collaborate with subject matter experts and cross-functional teams to gather information and clarify technical concepts for documentation. • Work closely with the sales and marketing teams to understand client needs and tailor the documentation accordingly. • Communicate effectively with clients to address their questions and concerns regarding EHS technical documentation. • Work independently and manage multiple projects simultaneously, ensuring timely completion and delivery of high-quality EHS documentation. • Prioritize tasks effectively to meet deadlines and adjust workflow as needed.