Dynamic Workforce Solutions

Role Description The Project Manager is responsible for planning, coordinating, and executing workforce development and learning programs from inception through delivery. This role manages business customers and programs end-to-end, supports digital learning content development, facilitates virtual and live training, and ensures seamless operational execution across program operations, reporting, customer partnerships, and technology platforms. Ideal candidates are highly organized, detail-oriented, and proactive, with strong communication skills and the ability to manage multiple priorities across customer-facing and internal teams. Key Responsibilities - Program & Client Management - Own program schedules, deliverables, communications, and customer relationships. - Lead kickoff meetings, clarify scopes, track assignments, and coordinate internal and external contributors. - Manage assigned accounts (internal and external), ensuring consistent communication and alignment. - Partner with internal stakeholders (sales, operations, finance, and program leadership) to align scope, timelines, and resourcing; communicate tradeoffs and manage expectations. - Oversee cohort setup, trainer assignments, calendars, attendance tracking, and logistics. - Monitor customer needs, follow up on training requirements, and recommend technology solutions when needed. - Utilize project management processes and maintain updated project plans and documentation. - Keep CRM or sales software (e.g., Salesforce) updated with program data. - People Management & Cross-Functional Leadership - Directly manage a team of trainers, coaches, content developers, and/or program operations staff; set goals, clarify roles, and ensure accountability to program outcomes. - Recruit, onboard, train, and develop team members; provide ongoing coaching, feedback, and performance management. - Conduct regular 1:1s, team meetings, and performance check-ins; support career development and skill building. - Plan and allocate team capacity across concurrent programs; prioritize work, assign tasks, and adjust resourcing to meet deadlines and quality standards. - Coordinate work across internal partners (sales, operations, finance, and program leadership) and external contributors to deliver program commitments. - Identify and mitigate risks related to scope, schedule, quality, and resourcing; escalate issues with recommended options and tradeoffs. - Training Delivery & Facilitation - Plan, support, and facilitate virtual and live training, coaching sessions, and program workshops. - Provide oversight for Virtual Works and other learning programs. - Support trainers and Virtual Success Coaches with materials, logistics, attendance, and prep. - Assess the effectiveness of trainer and coach performance and provide coaching for continuous improvement. - Assist in developing lessons, modular content, and micro-learning assets aligned with program objectives. - Content Development & Quality Assurance - Support development, editing, and quality assurance for digital and live training materials. - Review modules, perform QA checks, and verify catalog and website accuracy. - Manage learning asset packaging and uploading into learning platforms (e.g., Appinium). - Maintain project boards and workflows across content developers and contributors. - Research and recommend modern training strategies, systems, and technology for improved delivery. - Operations, Reporting & Analytics - Track program usage, performance metrics, budgets, and financial health. - Compile recurring reporting, dashboards, and summaries for leadership and clients. - Manage Salesforce operational tasks: quotes, orders, payments, seat management, expiration tracking, and renewals. - Maintain structured file organization in cloud systems (e.g., Dropbox). - Ensure SOP documentation, continuous improvement, and root-cause analysis activities. - Administrative & Contractor Management - Select, onboard, and coordinate contract staff (writers, instructional designers, voice talent, trainers). - Ensure timely creation and execution of contracts, agreements, and SOWs. - Provide performance input and resolve interface issues or conflicts as needed. - Support marketing with assets, conference materials, events, and RFP contributions. - May support sales enablement activities, including scoping calls, solutioning input, and coordination of training program details needed for proposals. - May contribute to RFP/RFI responses by gathering program information, drafting operational sections, and coordinating inputs, timelines, and approvals across internal stakeholders. - Customer & Stakeholder Communication - Communicate via multiple modalities including chat, phone, video, text, shared workspaces, and virtual meeting tools. - Deliver exceptional customer service aligned with organizational values. - Gather ongoing customer feedback to evaluate and align training offerings with workforce needs. Qualifications - Bachelor's degree required (Business, Education, Communication), or related field preferred. - Master's degree preferred. - Workforce Development experience is a plus. Requirements - 3–4+ years in project or program management, training development, or operations. - Experience developing and delivering virtual and live training sessions, including competency testing. - Experience managing direct reports and leading team performance in virtual environments; experience managing contractors is a plus. - Demonstrated background in e-learning development, presentations, proposals, and instructional design support. Skills & Competencies - Strong project management and organizational skills. - Exceptional communication (written, verbal, and virtual). - Advanced computer literacy; proficiency with Microsoft Office and cloud systems. - Skilled with virtual communication platforms (Zoom, GoToMeeting, Teams, etc.). - Experience with learning platforms (Appinium preferred). - Ability to analyze and present solutions for complex problems. - Strong customer service orientation and interpersonal skills. - High attention to detail and ability to manage multiple priorities simultaneously. Physical & Work Environment Requirements - Ability to carry/lift up to 10 lbs regularly and 25 lbs occasionally. - Manual dexterity for computer and office equipment. - Primarily remote/office environment with occasional travel.

Role Description The Project Associate is responsible for supporting the planning, coordination, execution, and tracking of assigned project(s). This role supports technical and quality aspects of the business, contributes to content development and training delivery, and assists with customer-facing presentations. The position also plays an important role in business development by identifying, tracking, writing, editing, and coordinating responses to RFPs, proposals, and other growth opportunities aligned with DW's strategic priorities. - Prepare and execute project plans and obtain management approval based on business need. - Track and report progress against project plans, keeping stakeholders informed of progress, updates, and issues. - Analyze actual performance against the plan and make adjustments consistent with project objectives and timelines. - Provide quality assurance during curriculum development and review final versions of training before delivery to customers. - Participate in functional team meetings. - Demonstrate proficiency in critical editing of content. - Develop content and coordinate training materials and facilitation in collaboration with management staff and subject matter experts, including internal team members or contractors. - Deliver training effectively in both virtual and in-person environments. - Utilize technology platforms that are key to the success of the business, including Salesforce, Appinium, MS 365, Zoom, Simply Book Me, and others as required by management. - Follow up with customers to assess ongoing training development needs as required by management. - Serve as the technical expert and primary contact for virtual technology platforms, providing guidance and training to the support team on effective platform use. - Assist with marketing services for internal and external customers. - Research, identify, and monitor RFPs, grant opportunities, proposal requests, and other business development opportunities aligned with DW services and strategic priorities. - Coordinate proposal timelines, requirements, content, and submissions in collaboration with leadership and subject matter experts. - Draft, edit, and organize proposal responses to ensure submissions are accurate, compelling, compliant, and submitted on time. - Maintain proposal templates, standard content, supporting documentation, and tracking tools for future business development opportunities. - Utilize Extreme Customer Service behaviors in all interactions with internal and external customers. - Support coaching efforts, as requested. Qualifications - Bachelor's degree from an accredited college or university with a degree or experience in Social Work, Education, Career Counseling, English/Writing or a related field required. - Experience in Workforce Development is a plus. - At least five years of experience or training in Social Work, Education, Career Counseling, or Workforce Development. - At least two years of experience working with diverse or at-risk populations, e-learning training and development, project execution, presentations, demonstrations, proposal writing, or business development support. - Experience with RFP responses, grant writing, or formal proposal submissions is preferred. - Experience leading the work activity of other employees in both face-to-face and virtual environments is also preferred. - Must possess strong computer and virtual technology skills, the ability to develop project plans, and a demonstrated ability to create customized solutions that position internal and external customers for success. - Must be able to communicate effectively with internal and external customers in a multi-modal environment. - Demonstrated ability to develop processes, collaborate with varying levels of leaders and staff, and apply emotional intelligence to implement and oversee new processes is required. - Must have experience developing and delivering both virtual and live training sessions that include practical application and competency-testing methodology. Requirements - Alignment with DWFS Extreme Customer Service and adherence to the highest ethical and confidentiality standards. - Advanced knowledge of virtual communication and collaboration tools and advanced computer literacy, including the ability to use the Internet and Microsoft Office products, scheduling and meeting tools, asynchronous messaging and SMS, live chat, audio and video sessions, e-learning tools, and curriculum development resources. - Demonstrated proficiency in critical editing of varied work-related content and materials and a process-oriented approach are required. - Experience with Salesforce is a plus. - Strong proposal writing, technical writing, persuasive writing, editing, research, organization, and deadline-management skills are required. - Must be able to interpret RFP requirements, gather information from subject matter experts, organize compliant responses, and support multiple submission timelines. - Ability to write and execute training material is required. - Ability to work effectively and multi-task in a fast-paced environment is essential. - Strong listening, problem-solving, interpersonal, oral, and written communication skills are required. - Accurate keyboarding skills are mandatory. - Must be able to work independently with minimal supervision and demonstrate an Extreme Customer Service orientation. Benefits - Insurance: Health, Life, Dental and Disability - PTO - Paid Holidays - 401K - Flexible Spending Account - Tuition Assistance