DoIT Student Cellular Delivery Support Tech at UW–Madison

Role Description Supporting our cellular lead processing daily requests. This includes distribution of phones, order and processing requests. Qualifications - Assist customers across campus with cellular device needs (phones, hotspots, etc.) - Support device distribution, setup, and returns - Help process orders, upgrades, and inventory tracking - Troubleshoot basic technical issues and escalate when needed - Provide excellent customer service in both in-person and remote interactions - Maintain accurate documentation of requests and resolutions - Collaborate with campus departments and build cross-functional relationships - Work independently to manage tasks and prioritize requests Requirements - Strong communication and interpersonal skills - Comfortable working independently and taking initiative - Interest in technology, mobile devices, or IT services - Detail-oriented with good organizational skills - Ability to problem-solve and adapt in a fast-paced environment - Prior customer service or technical experience is a plus, but not required Benefits - Remote Work Eligibility: All Remote - Anticipated Hours Per Week: Minimum 15 - Schedule: 15 - 20 hours per week, between 8:00 AM - 4:00 PM - Salary/Wage Range: Minimum $15.00 - Number of Positions: 1