DemandLab

DemandLab is a leading marketing consultancy company, championing the cause of integrated, end-to-end, automated marketing, and sales since 2009. Our global, award-winning team accelerates success with advanced expertise in marketing, sales, and service, supporting technologies, strategy, process, and execution. We’re doing big things for big-name clients, and we are growing fast. If you’re ready to reach for the next challenge in an ambitious, multidisciplinary team, making a name for itself in the emerging field of marketing technology, we want to hear from you. The Role The Project Manager, Client Services is responsible for leading the delivery of high-impact client projects at DemandLab, ensuring work is completed on time, within scope, and within budget. Working closely with the Director of Operations, Client Success Strategists, and delivery teams, this role oversees the full project lifecycle, aligns execution to client goals, and maintains clear communication with internal and external stakeholders. This role drives day-to-day project execution, including prioritization, dependency management, risk mitigation, and maintaining visibility into project health. The Project Manager coordinates resources, manages timelines and workloads, gathers requirements, tracks progress, and supports reporting for both clients and internal PMO needs, including projects involving custom development and marketing technology initiatives. The ideal candidate is highly organized, detail-oriented, adaptable, and comfortable operating in a fast-paced, client-facing environment. Essential Functions and Responsibilities - Own core project management artifacts, including project schedules, budgets, scope, risks, resources, and stakeholder plans. - Lead day-to-day client project execution: facilitate meetings, manage client communications, run status updates, track tasks in Asana, and ensure milestones, dependencies, and decisions stay on track. - Develop and manage project plans aligned to client goals, including scope definition, resource planning, risk mitigation, and budget tracking. - Coordinate cross-functional teams, balance workloads, manage task intake and prioritization, and drive delivery tradeoffs across scope, timeline, and quality. - Support the full client lifecycle, including onboarding, post-mortems, offboarding, and monthly utilization and retainer reconciliation. - Proactively manage stakeholders, risks, and delivery quality; escalate issues early and apply continuous improvement best practices. - Maintain accurate project documentation, reporting, and system hygiene (Asana, status reports, financial tracking). - Contribute to operational reporting and insights (delivery performance, utilization, capacity, timelines, financial guardrails) and support process and systems improvements. Success Measures This position is measured on delivery and service performance, including: - Delivery targets met; projects delivered on time, on scope, and within budget. - Delivery timelines and communications meet SLAs. - Hours reporting; lost hours at 10% or less. - Client satisfaction is closely tied to the quality of deliverables and the overall quality of the delivery experience.