Delta Defense

Title: Product Designer Location: West Bend Wisconsin US Full time Hybrid At Delta Defense, Product Designers do more than create digital experiences. They help build the tools that serve responsible American gun owners and support a mission rooted in freedom, preparedness, and the right to self-defense. The Product Designer partners closely with Product Managers, engineers, and business stakeholders to create intuitive, user-centered experiences across the USCCA product ecosystem. Embedded within product teams, this role translates user needs, business goals, and technical requirements into clear interaction models, user flows, wireframes, and prototypes that move ideas from concept to delivery. This role is for someone who sweats the small stuff, takes ownership, and understands that strong products are built through discipline, collaboration, and constant improvement. Product Designers shape how our products work and how users interact with them, leveraging our Figma design system and established UI standards to quickly produce mockups and prototypes that support engineering execution. When new patterns or interfaces are needed, the Product Designer collaborates with the UX Strategist to refine experience direction and partners with Marketing Creative to transition work into high-fidelity UI aligned with brand and visual standards. While the UX Strategist leads experience strategy and research direction, the Product Designer owns interaction execution within product teams using pre-configured, brand-approved components. This role contributes to meaningful work across internal employee systems, member experiences, partner platforms, and digital sales products. For a designer who wants to do mission-driven work in a freedom-loving, high-standard culture, this is an opportunity to help build products that matter. The work you’ll do: Product Experience Design - Design user-centered product experiences including interaction flows, wireframes, and prototypes. - Translate product requirements and user insights into intuitive interaction models and usable product interfaces. - Create wireframes, user flows, experience diagrams, and product mockups that clearly communicate functionality to engineering teams. - Develop interactive prototypes to validate product behavior and interaction patterns before development. - Conduct or support usability testing and lightweight user research to validate design decisions and inform interaction models. Embedded Product Team Collaboration - Work closely with Product Managers to translate product goals and requirements into user-centered product designs. - Collaborate with engineers to ensure experience designs align with technical feasibility and platform constraints. - Participate in product team ceremonies including discovery sessions, backlog refinement, sprint planning, and design reviews. - Support product teams in framing and refining features to ensure clear user interaction models before development begins. Design System Adoption & UI Collaboration - Leverage the organization’s Figma design system and UI standards to efficiently design product interfaces. - Apply existing design system components and patterns to accelerate product delivery. - Identify opportunities where new UI patterns may be required and collaborate with the Creative team to define final visual design. - Ensure product experiences maintain consistency with established brand and UI standards. Discovery Support - Collaborate with the UX Strategist during discovery activities such as journey mapping, usability reviews, and experience definition. - Contribute design perspectives to early-stage product discovery and feature scoping. - Help translate discovery insights into product experience flows and interaction models. Documentation & Design Communication - Clearly document interaction patterns, flows, and product behaviors to support engineering implementation. - Present design solutions to product teams and stakeholders, explaining the rationale behind experience decisions. - Ensure design work reduces ambiguity and improves development efficiency. Education, Skills and Experience Requirements: - Bachelor’s degree in Human Computer Interaction (HCI), Design, Psychology, Human Factors, or a related field, or equivalent professional experience. - 2+ years of experience designing digital products for web or mobile platforms. - Portfolio of shipped product work, with examples of wireframes, user flows, interaction patterns, and prototypes that demonstrate your design process and impact. - Strong experience creating interaction flows, wireframes, and product prototypes. - Proficiency with Figma and modern product design workflows. - Strong understanding of user-centered design principles, usability practices, and interaction design patterns. - Experience working within established design systems and reusable UI component libraries. - Ability to clearly communicate design decisions and collaborate with technical teams. - Can effectively collaborate with product managers, engineers, and other partners to move work from concept through delivery. - Hands-on contributor in Agile or iterative product development environments. - Strong problem-solving skills and ability to translate complex requirements into simple user experiences. - Demonstrates the Core Values of Delta Defense, LLC - Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Work Location: 3 days onsite at our headquarters in West Bend, WI, with the option for 2 days remote. Compensation: Target salary range $90,000 - $116,000; eligible for annual company incentive bonus. Why Work at Delta Defense? Because culture matters—and ours is legit. - Fast-paced, mission-driven, and genuinely fun - #25 on The Wall Street Journal’s 2025 Top 100 America’s Most Loved Workplaces - Newsweek Top 100 America’s Most Loved Workplaces (2023 & 2024) - Inc. 5000 “Fastest Growing Private Companies” – 14 years in a row - Most importantly, your work here actually matters.

Title: Temporary Marketing Copywriter - 4 Month Assignment Location: US Department: 0.25 Job Description: Marketing Copywriter - Why this role matters to you: Delta Defense is seeking a Temporary Marketing Copywriter to support our Marketing team during a planned 4-month coverage period. This contract role is essential in maintaining the quality, consistency, and velocity of marketing copy across key channels during a temporary gap in coverage. This is a hands-on execution role focused on delivering high-quality, on-brand copy that supports revenue-driving initiatives and member engagement. Your impact will ensure continuity in our marketing execution during a critical transition period. If you're open to a short term assignment that allows you to push the boundaries of marketing copy with meaningful impact, this is the dream opportunity for you. Temporary Marketing Copywriter - Essential Duties & Key Responsibilities: - Write and edit clear, compelling, on-brand marketing copy across channels, including: - Email marketing - Campaign and promotional messaging - Product and membership communications - Digital and web content - Collaborate with marketing, design, and channel partners to meet deadlines - Adapt messaging to different audiences while maintaining brand voice - Incorporate feedback quickly and iterate on copy as needed - Support campaign launches and ongoing marketing initiatives - Help reduce production bottlenecks and maintain team velocity Temporary Marketing Copywriter - Required Skills/Experience: - 3+ years of marketing copywriting experience (in-house or agency) - Proven ability to write conversion-focused copy - Strong understanding of brand voice and tone consistency - Experience working in fast-paced, deadline-driven environments - Excellent written communication and editing skills - Ability to work independently and manage multiple projects - Demonstrates the Core Values of Delta Defense, LLC Temporary Marketing Copywriter - Preferred Qualifications: - Experience in subscription, membership, or direct-response marketing - Familiarity with firearms, personal safety, or adjacent industries - Experience collaborating with cross-functional marketing teams - Comfortable working within established brand guidelines Compensation and Assignment Duration: - Target salary range $1200 - $1500/week, based on experience. - Please note that temporary/contract employment does not include the company's full benefits package, such as health insurance coverage, available to full time employees. However, temporary employees are eligible for 401k. - Assignment is immediately available and scheduled to conclude on or around July 1, 2026 Work Location: While we welcome applications from candidates who desire to work remotely, we offer preferred consideration to those who can work at our beautiful headquarters in West Bend, Wisconsin. For those on a hybrid schedule, this involves working in-office three days a week. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Why Work at Delta Defense? Because culture matters—and ours is legit. - Fast-paced, mission-driven, and genuinely fun - #25 on The Wall Street Journal’s 2025 Top 100 America’s Most Loved Workplaces - Newsweek Top 100 America’s Most Loved Workplaces (2023 & 2024) - Inc. 5000 “Fastest Growing Private Companies” – 14 years in a row Most importantly, your work here actually matters. You’ll help Americans protect themselves, their families, and their freedoms—every single day. Delta Defense is the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors.

Title: Member Engagement Sales and Service Advisor - May 11th start Location: West Bend Wisconsin US Department: 0.25 Job Category: Contact Center Requisition Number: MEMBE001980 Full-Time Remote Job Description: This remote work opportunity is not open to residents of AK, CA, FL, HI, IL, KY, NJ, NY, or WA. Most contact centers suck; ours doesn’t! Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders. If you're eager to use your expertise in addressing customer concerns via phone, digital chat, social media, and SMS/text to redefine award-winning customer experience, this is your chance. We’re proud to be nationally recognized in 2025 as number 25 on The Wall Street Journal Top 100 list of America's Most Loved Workplaces. Come grow with us. Consider joining our team of passionate culture warriors. Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Member Engagement Sales and Service Advisor - Position Summary: - Engage with USCCA members and prospects through inbound and outbound calls and chats. - Build deep connections, helping members become the best protectors of themselves and their families. - Understand individual needs and educate on membership value through needs-based sales. - Provide outstanding service with account updates, payments, and membership purchases. - Make a difference every day, delivering an award-winning customer experience. Elevate your career with us and reap the rewards of your success! - Starting salary $21.00/hour. Eligible for commission. - Shift premium available based on days and hours worked - 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually - Headquarters, Work-from-Home Remote, and Hybrid options available - Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD Member Engagement Sales and Service Advisor - Essential Duties & Responsibilities: - Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships. - Provide knowledgeable, respectful responses without scripts. - Stay informed about products, services, and promotions. - Use a "find needs, fill needs" approach to offer solutions and sell memberships and products. - Address concerns with empathy and detail, retaining members contemplating non-renewal. - Follow up to ensure exceptional service. - Achieve performance targets for efficiency, sales, and retention. - Collaborate with your team for continuous learning and growth. - Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions. Required Skills/Experience: - High School diploma or equivalent required. Associate’s degree or higher preferred. - This is not an entry level role and requires prior work history in sales and customer service roles. Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus. - Required to pass and maintain Producer Property and Casualty License. Paid Training is provided. - Excellent interpersonal skills complemented by strength in both written and verbal communication. - Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner. - Computer fluency; working knowledge of software applications and advanced internet functions. - Passionate about delighting customers and communicating with them through conversation. - Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary. We’ll start you off with a paid, required training program during your first 90 days to help you hit the ground running. Training runs Monday through Friday, 8:00 a.m.–4:30 p.m. Central Time, for the first 8 weeks, followed by 4 weeks on your assigned shift. We ask that you be fully available for the entire training schedule. Training is virtual for remote team members. Now hiring Full Time employees for 40 hour/week openings and the following shift schedule: - Tuesday - Saturday, 12:30pm - 9:00pm, Central Time, (5 x 8) - Sunday - Thursday, 12:30pm - 9:00pm, Central Time (5 x 8) Benefits information can be reviewed at: Delta Defense Careers Please check your email after submitting your application. To advance in the hiring process, you must complete the requested online assessment. We look forward to reviewing your application. PM19 LI-#REMOTE Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Member Engagement Sales and Service Advisor - Fully Remote in Texas - May 11th start Location: West Bend Wisconsin US Department: 0.25 Job Description: Job Category: Contact Center Requisition Number: MEMBE001979 This remote work opportunity is open to Texas residents only. Most contact centers suck; ours doesn’t! Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders. If you're eager to use your expertise in addressing customer concerns via phone, digital chat, social media, and SMS/text to redefine award-winning customer experience, this is your chance. We’re proud to be nationally recognized in 2025 as number 25 on The Wall Street Journal Top 100 list of America's Most Loved Workplaces. Come grow with us. Consider joining our team of passionate culture warriors. Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Member Engagement Sales and Service Advisor - Position Summary: - Engage with USCCA members and prospects through inbound and outbound calls and chats. - Build deep connections, helping members become the best protectors of themselves and their families. - Understand individual needs and educate on membership value through needs-based sales. - Provide outstanding service with account updates, payments, and membership purchases. - Make a difference every day, delivering an award-winning customer experience. Elevate your career with us and reap the rewards of your success! - Starting salary $21.00/hour. Eligible for commission. - Shift premium available based on days and hours worked - 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually - 100% Remote work from your home office; say good-bye to commute time and to traffic! - Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD Member Engagement Sales and Service Advisor - Essential Duties & Responsibilities: - Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships. - Provide knowledgeable, respectful responses without scripts. - Stay informed about products, services, and promotions. - Use a "find needs, fill needs" approach to offer solutions and sell memberships and products. - Address concerns with empathy and detail, retaining members contemplating non-renewal. - Follow up to ensure exceptional service. - Achieve performance targets for efficiency, sales, and retention. - Collaborate with your team for continuous learning and growth. - Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions. Required Skills/Experience: - High School diploma or equivalent required. Associate’s degree or higher preferred. - This is not an entry level role and requires prior work history in sales and customer service roles. Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus. - Required to pass and maintain Producer Property and Casualty License. Paid Training is provided. - Excellent interpersonal skills complemented by strength in both written and verbal communication. - Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner. - Computer fluency; working knowledge of software applications and advanced internet functions. - Passionate about delighting customers and communicating with them through conversation. - Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary. We’ll start you off with a paid, required training program during your first 90 days to help you hit the ground running. Training runs Monday through Friday, 8:00 a.m.–4:30 p.m. Central Time, for the first 8 weeks, followed by 4 weeks on your assigned shift. We ask that you be fully available for the entire training schedule. Training is virtual for remote team members. Now hiring Full Time employees for 40 hour/week openings and the following shift schedule: - Tuesday - Saturday, 12:30pm - 9:00pm, Central Time, (5 x 8) - Sunday - Thursday, 12:30pm - 9:00pm, Central Time (5 x 8) Now hiring for a May 11th start. If you are interested in this role but do not reside in Texas, please visit our Careers page to view other open positions. Benefits information can be reviewed at: Delta Defense Careers ** Please check your email after submitting your application. To advance in the hiring process, you must complete the requested online assessment. We look forward to reviewing your application. ** PM19 LI-#REMOTE Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Manage and administer employee leave and accommodation programs, ensuring compliance with federal and state regulations. Coordinate interactive processes, review documentation, and provide guidance to employees and managers for timely case resolution.

• Engage with USCCA members and prospects through inbound and outbound calls and chats • Build deep connections, helping members become the best protectors of themselves and their families • Understand individual needs and educate on membership value through needs-based sales • Provide outstanding service with account updates, payments, and membership purchases • Address concerns with empathy and detail, retaining members contemplating non-renewal • Achieve performance targets for efficiency, sales, and retention

• Design, develop, test, and maintain high-quality software solutions • Conduct code reviews, identify areas for optimization, and ensure adherence to coding standards and best practices • Analyze complex technical problems and propose innovative solutions • Collaborate closely with cross-functional teams including product managers, designers, and other engineers • Develop and execute comprehensive test plans to ensure software quality, performance, and reliability • Stay updated with emerging technologies and industry trends • Work in an agile environment, participate in sprint planning, daily stand-ups, and retrospectives • Support deployment processes and provide post-release support

Write and edit compelling marketing copy across various channels, collaborate with teams to meet deadlines, adapt messaging for diverse audiences, and support campaign launches while maintaining brand voice and consistency.

• Receive inbound calls and respond to inbound chats from prospects • Make outbound follow-up calls to qualified leads • Sell USCCA memberships and related products through both phone and chat channels • Understand and fulfill the needs of prospects by offering solutions aligned with their self-defense and personal protection goals • Create authentic connections while providing clear, compelling information about USCCA membership benefits • Maintain expert knowledge of the USCCA product suite and share relevant resources as appropriate • Process product orders and memberships accurately and efficiently • Track and document all customer interactions, leads, and outcomes • Consistently meet or exceed sales and service KPIs set by the Inbound Sales team • Assist with Member Engagement (ME) lines when needed • Represent and promote organizational health, culture, and Delta Defense core values in every customer interaction

• Engage with USCCA members and prospects through inbound and outbound calls and chats • Build deep connections, helping members become the best protectors of themselves and their families • Understand individual needs and educate on membership value through needs-based sales • Provide outstanding service with account updates, payments, and membership purchases • Achieve performance targets for efficiency, sales, and retention