DC Water

Role Description The Collections Analyst II is responsible for performing various functions as they pertain to the collection of delinquent water and sewer accounts. - Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water’s legal representative both with external and internal attorneys providing required documentation to support water and sewer charges. - Researches and resolves billing inquiries as related to delinquent accounts and collections. - Reviews and analyzes delinquent accounts for appropriate legal action. Informs and recommends to the supervisor a course of action for successful collection. - Responds and prepares both subpoenaed information as well as FOIA request relative to the billing and collection for water and sewer services, impervious charges and initial orders from the Superior Court Civil Division. - Reviews and prepares bankruptcy accounts relative to the prorating and the calculation of both pre and post-petition dollars. Reviews and prepares bankruptcy and probate documents for collection. - Calculates, prorates, and adjusts water and sewer bills and establishes payment terms for customers. - Verifies and collects outstanding balances prior to the initiation of service or distribution of permits. - Prepares certificate of lien and lien release/redemption documents as required. - Researches and validates account balance to provide accurate pay off certificates for the purpose of settlement by the Title Company. - Verifies the accuracy of the cash receipts reconciliation and the customer refund process. - Compiles various monthly reports to include spreadsheets utilizing applicable software. - Utilizes superior verbal and written communication skills as a part of interaction with customers. - Performs other related duties and projects as assigned at the discretion of the Supervisor, Credit/Collection. Qualifications - Three (3) years of progressive customer service experience in a creditable collection environment. - High School diploma or General Education Development (GED) certificate. - Analytical Thinking. - Detail Oriented. - Verbal and Written Communication Skills. - Conflict Resolution. - Adaptable and Agile. - Relevant Technology and Software. - Ability to work flexible hours. - English language proficiency. Requirements - General office conditions. Benefits - Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital. - Take pride in your work; we provide an essential service and do work that matters. - Connect to a strong culture grounded in shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing. - Be your true self in an inclusive organization that embraces diversity. - Build your skills and career path with a commitment to developing a future-ready workforce.