Dallas College

Title: Academic Coach Location: Richland Part time job requisition id R12585 Weekly Work Hours 19.5 Compensation Range HB2 Hourly Rate $23.78 Hourly FLSA United States of America (Non-Exempt) Position Type Staff Position Summary Provides individual and group academic coaching sessions in an open lab, virtual, and/or one-on-one setting in support of instructional programs. Participates in developing academic resource materials as required. Required Knowledge, Skills and Abilities - Demonstrates knowledge and skills in tutoring students in specific academic area(s) in an open lab and/or self-paced setting. - Ability to conduct group and individual tutoring sessions for students; determines what skill areas require additional assistance. - Experience assessing the progress of assigned students to ensure effective learning results are obtained. - Must be able to explain concepts in a manner that students understand. - Ability to perform essential functions utilizing knowledge and skills within the specific subject area(s) of support. - Ability to build and maintain collaborative relationships with students, staff, and faculty regarding tutor/student assignment(s). - Must be able to maintain strict confidentiality of all student information, material, and discussions shared in the tutoring relationship. - Ability to assist students in the development of study skills and techniques to help improve their academic performance. - Ability to provide excellent academic expertise and adapt tutoring methods to meet the student needs. - Must be flexible and able to adapt to change; must demonstrate strong organizational and time management skills. - Must be punctual, begin all sessions promptly, use time for academic tasks, and focus on the student’s needs. - Must be technologically proficient and be able to assist students with basic technical skills. - Excellent interpersonal, oral, and written communication skills required to effectively assist students and staff within the Dallas College community network. - Knowledge and experience providing effective customer service. Key Responsibilities - Provides tutoring to Dallas College students in open lab/self-paced settings through collaborative interactions to assess student needs, provide constructive and accurate feedback, engage critical thinking, and encourage independence. - Conducts workshops and/or boot camps on various subjects that support student learning - Fosters a positive learning environment while guiding students through the learning process as it pertains to understanding and engaging with coursework, assignments, and projects. - Works with students individually or in small groups to utilize resources, clarify concepts and complete assigned material. - Provides input in developing and maintaining resource materials needed to demonstrate learning objectives for use in tutoring environment. - Maintains records as required under department guidelines. - Maintains strict confidentiality of all student information, material, and discussions shared in the tutoring relationship. - Helps students to develop study skills; refine and apply understanding of course material and key concepts learned. - Utilizes excellent communication skills and adapts tutoring methods to meet the needs of the student. - Maintains confidentiality of student records in compliance with the Family Educational Rights and Privacy Act (FERPA). Ensures offices and files are adequately secured on a daily basis. - Completes required Dallas College Professional Development training hours per academic year. - Performs other related duties as assigned. Physical Requirements Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Minimum Qualifications - Associate degree required - Plus one (1) related experience as tutor/teacher or, - Any combination of two of the following qualifications: additional specialized training; indirect supervisory duties; experience in a related field. - Able to work after school hours, nights, and/or weekends. - Official transcripts will be required. - Bilingual preferred. *** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. *** The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance. About Us Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Role Description The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services. - Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion. - Success Coaches are the consistent single point of contact, responsible for helping students navigate their higher education journey towards a career. - Teams serve traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations. - Leverages emerging technology to streamline student communication, tracking, and service efficiencies. Qualifications - Knowledge of the purpose of community colleges and the vision of Dallas College. - Knowledge of Dallas College certificates, programs, and degrees. - Thorough understanding of college and community resources that address holistic student needs. - General knowledge of baseline financial aid and FAFSA information. - Knowledge of Dallas College, State and Federal policies and procedures impacting service to students. - Ability to leverage emerging technology to track and monitor student progress towards completion goals. - Experience preparing concise and clear written and verbal reports detailing case management activity and outcomes. - Ability to assist students in identifying and navigating barriers that impact retention, persistence, completion, and success. - Depth of knowledge and experience in academic advising, coaching, Guided Pathways, first-year experience, retention, and career services. - Strong commitment to shared accountability and high-quality customer service and care. - Experience effectively engaging and supporting students in a remote work environment. - Familiarity with relevant national policies, practices, and legislation that relates to retention, success coaching, and pathway development and support. - Ability to respond appropriately to issues in a dynamic rapidly changing educational/economic environment. - Understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement. - Demonstrated ability to work effectively with students from a full range of diverse populations. - Experience working with underserved and marginalized communities. - Commitment to continuous learning and professional development. - Excellent time management, organization, problem-solving, and communication skills. - Strong listening, writing, and verbal skills. - Excellent interpersonal skills using collaboration, tact, patience, and courtesy. Requirements - Bachelor’s degree or higher in higher education, student development, community college leadership, or related field. - Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education. - Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday, especially during heavy registration peak times. - Bilingual or multilingual skills preferred. - Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. Key Responsibilities - Serve as the central, ongoing case manager for an assigned caseload of Dallas College students. - Provide highly engaged, high-quality customer service. - Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance. - Provide timely responses (within 1 business day) to student inquiries via phone, email, and technology applications. - Collaborate with a broad network of internal and external partners to connect students to additional supports. - Utilize technology to streamline student communications, nudges, and progress monitoring. - Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study. - Collaborate across the division to develop and implement high-impact engagement and support strategies. - Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus. - Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and collaborations. - Participate in ongoing relevant professional development. - Prepare reports, proposals, and recommendations for overall programs; keep detailed records of assigned activities. - Complete required Dallas College Professional Development training hours per academic year. - Perform other duties as assigned. Benefits - Normal physical job functions performed within a standard office environment. - Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities. Company Description Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees.