DAKCS Software Systems and PDCflow

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row. Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL. In this role, you will: - Be responsible for answering incoming phone calls - Diagnose software problems - Fix/write code to resolve customer concerns - Answer operational questions - Train customers on software functions - Deliver professional customer service What you need to be successful in this role: - Ability to read, write, understand, and debug code - Initiative and a positive can-do attitude - A passion for problem solving - Willingness to learn - Strong communication skills and ability to effectively talk with customers and other team members about software issues Additional things to help you be successful are: - 1-2 years of technical support or customer service experience and working with software related problems - Knowledge of SQL, C#, and object oriented programming in general. - Must demonstrate the ability to learn other languages - Ability to diagnose and correct software-related issues - Experience working with LINUX/UNIX operating systems - Ability to read and understand directions and help document those directions as they relate to understanding software applications - Learn to teach and train the software application to our customers - Record steps taken to resolve customer questions or issues What you will love about us: - Competitive pay - Engaging & challenging work - Excellent culture - 35 employees, team-oriented, learning focused, highly engaged - Joining a company who highly values their employees and gives them a voice - Casual environment - Opportunities to grow with the company - Yearly personal fulfillment fund - Connective experiences: celebrations, engagement activities, wellness challenges, etc. Location Ogden, Utah (Remote) Department Support Employment Type Part-Time Minimum Experience Entry-level