Cytovale

Title: Senior Customer Success Executive Location: Remote Job Description: Senior Customer Success Executive - REMOTE POSITION Cytovale is seeking a Customer Success Executive to join our growing team and support the commercial implemetation of the Cytovale system and IntelliSep test as a part of a protocolized workflow in the Emergency department. This role plays a critical part in driving the successful implementation and adoption of our enterprise solutions, ensuring improved patient outcomes and operational efficiency across healthcare systems. As an individual contributor, you will participate in multi-functional team efforts and effectively communicate all aspects of the business to internal and external stakeholders Key Responsibilities: • Engage with internal teams to understand the unique requirements of each healthcare facility. This collaboration ensures that all data collection efforts are aligned with the specific needs and goals of the customer. • Assist in gathering detailed initial data provided by customers, including workflow diagrams, protocols, screening criteria, and compliance tools. Ensure that data collection is thorough and accurate to form a solid foundation for workflow assessments. • Evaluate data from on-site observations of Emergency Department and Lab workflows to understand current practices, identifying bottlenecks, and capturing insights that inform the design of optimized workflows. • Work with the team to compare current workflows with desired outcomes. Identify gaps and opportunities for improvement, ensuring that all key initiatives and success metrics are clearly defined and agreed upon. • Partner with medical affairs to synthesize collected data and insights into comprehensive customer-facing reports outlining current versus proposed state workflows, making a compelling case for change, and aligning on success metrics. Project Management and Implementation: • Serve as the primary point of contact between Sales, Medical Affairs, and the Customer. Facilitate smooth and effective communication, ensuring that all parties are aligned on project goals and timelines. • Collaborate with internal teams to create comprehensive project plans that reflect both the customer’s desired timelines and Cytovale’s best practice recommendations. Ensure that these timelines are realistic and account for all necessary steps and resources. • Oversee all aspects of the implementation process and support the field based teams to ensure that each step is executed efficiently and effectively. • Partner with sales and medical affairs to prepare for and execute the medical implementation process. This includes integrating observation data into facility-specific meeting decks and supporting customers through the medical executive committee approval process. • Maintain accurate records of all key decisions and project milestones. Create and share a weekly project summary to keep all stakeholders informed and aligned on the project’s progress. Customer Success: • Work closely with customers to establish a process and cadence for tracking key performance metrics. This may involve setting up systems to monitor utilization, compliance, and the overall value of the solution. • Coordinate and lead post-implementation KPI review meetings in collaboration with medical affairs. Solicit and capture customer feedback on the data and discuss how the analysis can evolve to better meet their needs. • Document thoughts or ideas regarding new findings or interest in investigator-initiated studies. Communicate these insights back to medical affairs to inform future research and development efforts. Core Values: Commitment to Learning: Take ownership of career development, continuously expanding skillset, and seeking feedback. Change Agility: Adapt seamlessly to new initiatives and ambiguous situations, demonstrating flexibility and resilience. Integrity: Lead with honesty, openness, and respect, fostering a culture of trust and collaboration. Values Diversity: Cultivate an inclusive workplace celebrating diversity of thought and perspective. Accountability: Hold yourself and your team accountable for delivering high-quality results. Vision: Think strategically, craft a shared vision, and inspire your team to turn vision into action. Desired Skills and Qualities: - Thoughtful, analytical, and eager to learn about sepsis diagnosis. - A collaborative spirit, fostering continuous improvement across teams. - Thrives in a dynamic, fast-paced environment, demonstrating resilience and resourcefulness. - Demonstrated ability to drive enterprise solution adoption and capital equipment placements. - Cultivate relationships with key accounts and hospital system buyers. - Establish and foster reference customers. - Participate in industry events and conventions to showcase Cytovale's offerings and foster networking opportunities. Minimum Qualifications: - Bachelors degree, Nursing credentials preferred - A combination of clinical and industry experience is ideal for this role - Proven track record in driving hospital-level implementation projects - Ability to establish clinical credibility with customers - Excellent oral and written communication skills - Proficiency in MS Office Preferred Qualifications: - Background in startup medical products or equipment. - Knowledge of the diagnostics industry

About the Company: Cytovale is a medical diagnostics company focused on providing a faster, more insightful way to diagnose fast-moving and immune-mediated diseases. Cytovale’s IntelliSep test is the first and only stand-alone sepsis detection assay to quickly and accurately analyze white blood cell structure to stratify a patient’s risk of sepsis. The test simply and clearly shows risk of sepsis using a biomechanical evaluation of white blood cells from a standard blood draw, generating results in less than 10 minutes. For more information, please visit www.cytovale.com. Position Summary We are seeking an exceptional leader to develop our commercial-facing Medical Science Liaison team as we expand and accelerate clinical practice transformation in IntelliSep customer accounts. Reporting to the Executive Director of Medical & Scientific Affairs, the MSL Director works closely with the internal and external stakeholders to build and execute a coordinated scientific and commercial partnership strategy that enhances account development, increases clinical utilization, and drives successful and effective adoption of IntelliSep clinical workflows. The MSL Director leads a team of MSLs responsible for driving clinical practice transformation in IntelliSep customer accounts, engaging with the broader clinical and medical stakeholder community supporting pre-sales discussions, and serving as internal clinical and medical subject matter experts partnering with internal teams to share HCP feedback. The team supports institutions in development and continued adherence to clinical integration processes and clinical adoption; cultivates, builds, and maintains professional relationships with HCPs, KOLs, medical groups, academic institutions, etc.; and provides education and clinical context to the Marketing and Commercial teams. This role supports pre- and post-sale activities, ensures strong alignment between Medical, Commercial, and Marketing teams, and serves as a key conduit for clinical insights that inform marketing, evidence generation, product development, and customer-facing education programs. The MSL Director plays a critical role in building a high-performing, collaborative medical field organization that advances Cytovale’s mission to end sepsis. Reports to: Executive Director of Medical & Scientific Affairs Primary Responsibilities Clinical and Scientific Influence with Business Impact - Partner with commercial field leadership (AVPs and DBDs) to support pre- and post-sale activities, ensuring the MSL team assists with the clinical close of the sale and contributes directly to territory and regional performance goals. - Provide medical and scientific expertise that strengthens account development, accelerates clinical adoption, and supports successful onboarding and expansion within customer sites. Team Leadership and Coaching - Recruit, hire, train, and lead a high-performing field team of Medical Science Liaisons (MSLs). - Coach and develop MSLs to effectively communicate clinical value, influence clinical decision-making, and support commercial objectives in partnership with Sales and Marketing. - Ensure the MSL team maintains high levels of clinical expertise and consistently delivers credible, compliant scientific engagement. Clinician Engagement and Clinical Adoption - Deliver and support formal presentations and educational programs (e.g., Grand Rounds, ASP meetings, roundtables) using peer-reviewed publications, clinical evidence, case studies, and approved materials. - Assist institutions in developing and implementing best practices, protocols, and workflows to maximize the clinical utility of IntelliSep. - Build and maintain strong relationships with clinicians, clinical champions, and future key opinion leaders (KOLs) to support clinical adoption and long-term success. - Identify, support, and elevate centers of excellence that can serve as benchmarks for other customer sites. Cross-Functional Strategy and Field Alignment - Support alignment and communication between Medical and Commercial teams to support seamless customer experience and consistent field execution. - Collaborate with Commercial, Marketing, Medical Affairs, and Regulatory teams to relay clinical insights that inform marketing programs, sales initiatives, product development, and corporate strategy. - Foster relationships with advisors, consultants, investigators, expert speakers, and strategic partners to enrich field education and support broader organizational objectives. Medical Expertise, Evidence and Content Integrity - Review promotional, educational, and marketing materials to ensure scientific and medical accuracy. - Maintain deep and current expertise in sepsis, diagnostics, and clinical applications of IntelliSep through participation in internal meetings, committees, and ongoing medical education. - Work closely with Medical Affairs, Marketing, and Sales Enablement to ensure the field team remains up to date on the latest clinical evidence and relevant data. - Contribute to clinical evidence generation strategies by providing field observations, customer feedback, and insights into emerging clinical needs. Additional Considerations - Represent Cytovale with the utmost scientific and medical integrity, sharing the Company’s perspective on sepsis with factual accuracy and balanced perspective - Engage and operate with superior ethics according to company policies and appropriate guidelines (e.g., regulatory, legal, AdvaMed, etc.). Travel: Travel required up to 50%. This is a remote, home-based role. Minimum Qualifications: - Travel as required to visit customers, attend events, conduct training, etc. - Minimum Bachelor’s degree and preferably an RN/NP/PA/PharmD. Other advanced degrees within the healthcare professions will also be considered. - Advanced clinical degree (e.g. PharmD, NP, PA-C) and 5+ years experience managing a team is preferred. - Minimum 15+ years of combined clinical experience in patient-facing settings such as hospital, urgent care, emergency room AND MSL experience within the biotechnology, pharmaceutical, diagnostic/medical device industries - diagnostic/medical device industry experience preferred. - Experience working in industry supporting sales teams with complex diagnostic sales is highly desirable. - Proven track record of effective scientific communication with diverse audiences. - Experience providing education, training, and collaborating with multidisciplinary clinical teams. - Experience with implementation or clinical practice transformation strongly preferred. - Ability to digest and interpret clinical data and medical literature. - Familiarity with medical device regulations and compliant interactions with HCPs. - Strong personal integrity, professional demeanor, and excellent interpersonal skills. - Strong verbal and written communication; public speaking skills. - Possess a strong drive and a proactive mindset, ensuring projects are delivered with excellence and within established timelines. - A proven ability to manage multiple projects across multiple clients and stakeholders. - Detail-oriented and self-motivated, with the ability to work independently and as part of a team in a fast-paced and dynamic environment. - Analytical thinker with excellent problem-solving skills and adaptability to changing priorities. - Excellent planning, organization, and time management skills. - Proficient in the use of Microsoft Office packages, Google Suite, Salesforce and meeting platforms such as Zoom, Teams, etc. Disclaimer The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Cytovale.

The Senior Clinical Data Research Engineer will be an individual contributor in the Medical Affairs department. The role will encompass data analysis and curation from multiple large clinical datasets to inform internal reports, external presentations, manuscripts, and publications, as well as to guide future clinical trial design. This is a remote role. Interpret clinical case reports and develop an understanding of clinical science of immune-mediated conditions, including sepsis, to inform study design and content of case report forms. Support the design, interpretation, reporting, and publication of clinical studies, including detailed participation in clinical endpoint design and process, supporting EDC builds, and study execution. Perform data analysis and develop data-driven models to track disease and outcome trends, assess value propositions, and evaluate assay clinical utility. Support quality improvement activities for customers by building systems and tools for post-implementation data analysis. Utilize data to track the performance and effectiveness of the IntelliSep solution in improving clinical outcomes, operational efficiency, and financial performance, and provide insights into customer-related metrics and the potential impact on patient outcomes and hospital reimbursement. Collaborate with cross-functional teams to gather data and gain insights into current-state workflows and performance related to sepsis management and clinical workflows within the emergency department. Appropriately apply visualization best practices and data storytelling techniques and deliver a clear and concise presentation of findings tailored to the audience. Develop documentation and methodologies for analyses and deliverables. Develop statistical models using clinical and biological data to inform clinical trial design. Write statistical analysis plans, including statistical methodology and programming procedure. Contribute analysis and graphs to educational and marketing materials, company reports, and scientific publications.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Cytovale is seeking a Manager, Marketing Strategy & Commercialization to drive core commercialization initiatives for the IntelliSep® sepsis test. This role will own execution across sales enablement, go-to-market planning for evidence launches, and management of the IntelliSep Speakers Bureau, ensuring tight alignment between marketing strategy and commercial impact. The Manager will operate as a cross-functional leader, partnering closely with Sales, Clinical, Medical Affairs, and Marketing to translate clinical evidence and competitive insights into clear, actionable programs and tools that drive customer engagement and adoption. This role is well suited for a highly analytical, execution-oriented marketer with strong business judgment and the ability to synthesize complex information into compelling commercial narratives. Key Responsibilities - Go-to-Market Strategy - Lead the development of IntelliSep marketing campaigns, aligning tactics with strategic objectives and stakeholder-specific messaging. - Drive go-to-market execution for new clinical evidence, translating data into differentiated, compliant, and commercially relevant messaging. - Develop launch plans, timelines, and internal communications to ensure coordinated execution across teams. - Maintain a deep and current understanding of Cytovale’s clinical evidence base and the competitive sepsis diagnostics landscape to inform positioning and messaging. - Work collaboratively across departments to ensure evidence generation, marketing promotion, and field team communications are consistent and reinforce each other. - Commercialization and Sales Enablement - Own development and ongoing optimization of sales enablement materials, including slide decks, one-pagers, customer testimonials, and other core commercial assets. - Ensure materials clearly articulate Cytovale’s value proposition, clinical evidence, and competitive differentiation across stakeholder audiences. - Incorporate Voice of Customer insights into messaging, materials, and program development. - Partner with Sales and Sales Leadership to identify gaps, test messaging, and continuously improve commercial effectiveness. - Support commercial training initiatives by developing high-quality content and enabling field readiness. - Speakers Bureau and Scientific Programs - Manage and scale the IntelliSep Speakers Bureau, including speaker onboarding, training, content alignment, and deployment. - Collaborate directly with speakers to develop and execute national scientific and educational programs, including webinars and symposia. - Ensure speaker content remains current, accurate, compliant, and aligned with Cytovale’s strategic narrative. - Track program effectiveness and identify opportunities to increase impact and reach. Qualifications - Bachelor’s degree required. - 4–6 years of experience in marketing, commercialization, consulting, or strategy roles within healthcare, diagnostics, medical devices, or life sciences. - Demonstrated ability to translate complex information into clear, persuasive commercial messaging. - Strong analytical and strategic thinking skills paired with hands-on execution. - Experience developing sales enablement or customer-facing commercial materials. - Ability to develop a deep working knowledge of clinical evidence and apply it in a competitive market context. - Excellent written, verbal, and presentation skills. - Strong project management skills and comfort managing multiple workstreams. - Proficiency in Microsoft PowerPoint, Word, and Excel. Requirements - Ability to work in the United States. - Up to 25% travel. Preferred - MBA or other business-focused graduate degree. - Clinical background or degree a plus. - Experience supporting speaker programs, webinars, or scientific symposia. - Familiarity with emergency medicine, critical care, laboratory medicine, or hospital-based selling environments. - Experience in a startup or high-growth company. Benefits - Competitive compensation including base salary, annual bonus, and equity. - Meaningful opportunity for professional growth and expanded responsibility as Cytovale scales.