Temple University College of Science and Technology

• Manage eDiscovery projects from start to finish, including planning, scoping, budgeting, executing, and reporting. • Develop and maintain project plans, schedules, and budgets. • Work with clients to understand their needs and requirements and ensure that project objectives are met. • Coordinate with internal teams, including the Project Management Director, project analysts, and technical support staff, to ensure that project milestones are met. • Manage project risks, issues, and changes, and escalate to the Project Management Director as needed. • Conduct project status meetings with clients and internal team members. • Ensure that projects are completed on time, within budget, and with the highest level of quality. • Provide regular project status reports to clients and management. • Provide training and mentoring to new hires and current employees. • Handle review platform specific requests including but not limited to workflow setup and management; client support in the form of search creation, editing and auditing; production creation and QC and general review support. • Provide matter-specific support on items such as privilege log generation, media tracking, search term formatting and consultation, consultation on processing, production and review workflow, and creation of standard operating procedures (SOPs). • Create playbooks as needed for clients to standardize service delivery and drive repeat business. • Participate in business development activities, including proposal writing and client presentations. • Develop and maintain relationships with clients and vendors.

• Research, prospect, and generate new business leads • Draw on existing relationships and book of business • Build and maintain relationships with customers to ensure repeat business • Demonstrate in-depth knowledge of our products and services • Participate in promotional events and campaigns to increase sales • Collaborate with the rest of the sales team to meet overall company goals