Core Group Restorations

Role Description Claims Concierge Support is responsible for managing projects from beginning to end. This person will be able to handle disputes diplomatically and will be a master of communication. Day-to-day tasks include assignment/claim intake via phone, email, and job management platforms, as well as data entry during an assignment's life cycle. Members of this team interface with a wide variety of high profile insurance carrier and commercial client teams and our network of property restoration service contractors. - Answer phones, handle incoming calls, and place outgoing calls to adjusters, contractors, customers, and clients/adjusters. - Communicate effectively via phone, job notes, and email. - Receives, reviews and dispatches new jobs to contractors based on job type and location. - Monitor and manage restoration projects in our claims portal and/or third-party software. - Communicate with all involved parties regarding job status and to answer questions. - This position requires knowledge about each program’s guidelines and ensuring the providers adhere to the specific program guidelines per claim. - Ensuring all required documentation is uploaded to our system within the required Service Level Agreements. - Work closely with the Quality Assurance department on the review of estimates and supporting documentation, and provide all documents to the client/adjuster as required by the program. - Coordinate and collaborate with all internal departments. - Attendance during scheduled work hours is required. - After-hours on-call rotation duties required. Qualifications - Proven experience in task-oriented communication. - Ability to communicate effectively and pivot between different systems. - Intermediate to advanced proficiency in using computers and computer software, primarily Google Suite. - Prior logistical experience with payment processing and communication. - Excellent organizational skills, accuracy, and attention to detail. - Initiative and ability to multi-task. Requirements - Above average keystroke speed and accuracy. - High level of professionalism. - Ability to work under pressure in a fast-paced environment and maintain a positive demeanor. - Ability to work independently or in a team environment. - REQUIRED - Previous experience in customer service roles. - REQUIRED - Previous remote work experience and demonstration of high work ethic. - REQUIRED - Reliable Internet connection. - PREFERRED - Previous experience using a CRM or claim/job management software. - PREFERRED - Prior experience with Property Insurance Claims. - PREFERRED - Prior experience in property restoration or property insurance industries.