Copyright Clearance Center (CCC)

• Operational oversight of assigned Managed Knowledge Services engagements as part of CCC’s professional services product offering • Collaborate cross-functionally to execute against client agreements, supporting renewal activities to ensure on time contract renewals • Provide day-to-day staff management, including performance feedback, professional development planning, and retention strategies to build a high-performing, motivated team • Serve as the escalation point for employee relations matters • Oversee recruitment, onboarding, performance management, and career development initiatives