Concert8 Solutions

• Demonstrate a strong commitment to consultative sales focused on achieving client goals • Manage a portfolio of small to medium-sized advertisers and consistently grow revenue • Prioritize outreach and engagement strategies based on client needs, performance insights, and business potential • Research and develop a solid understanding of relevant industries, markets, and client business models • Identify sales opportunities and recommend tailored advertising solutions aligned with client objectives • Personalize media packages and optimize product adoption to improve client experience and campaign outcomes • Conduct proactive outreach (calls, emails) and provide ongoing support to assess campaign performance and recommend optimizations • Develop working expertise in digital advertising, sponsored content, and media performance metrics; identify trends and troubleshoot issues • Share insights and ideas to enhance advertising products and overall customer experience • Produce success stories and case studies showcasing advertiser growth through Philippine Canadian Inquirer platforms • Utilize various tools and communication channels to drive advertiser success and maintain strong client relationships

• Act as an expert and liaison, providing product/services information and resolving any emerging problems that the company’s customer accounts and clients might face with accuracy and efficiency. • Respond efficiently to customer inquiries and issues while maintaining high customer satisfaction. • Develop strong customer relationships and resolve customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner. • Create a positive company experience for the customer, vendors, and suppliers. • Provide accurate information about the company’s products or services including their platform and answering questions. • Manage and take ownership of the resolution process for all customer-related issues to final resolution. • Keep confidential records and financial information private and secure. • Record details of customer contacts and action taken – document in systems and use tickets.

• Develop strong customer relationships and will be responsible for resolving customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner • Create a positive company experience for the customer, vendors, and suppliers • Provide accurate information about the companys products or services including their platform and answering questions • Escalation of technical support issues when encountered • Manage and take ownership of the resolution process for all customer related issues to final resolution • Keep confidential records and financial information private and secure • Record details of customer contacts and action taken – document in systems and use tickets • Other duties may be requested for support including administrative and testing of platform and system • Communicating with the airlines, vendors, and cross-department when needed • Keep high satisfaction standards and exceed crew members' expectations when managing bookings and requests • Resolve queries by applying established company standard procedures and tactics