Comstock

The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites. Key Responsibilities: - Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form - Familiarity with Microsoft office and computer systems in a fast-paced environment - Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance - Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems - Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary - Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards - Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications - Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes - Exhibit a friendly, helpful, and courteous attitude towards customers and employees - Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit - Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times - Determine the need for maintenance and/ or repairs and forward to the Property Manager - Complete daily activity reports for facility; responsible for completion of accident report - Report to work on time - Notify management of any situation that needs attention - Directly oversee all day-to-day activities associated with opening, managing, and closing the facility - Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns - Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores - Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual - Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates - Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office - Complete small cleaning or maintenance tasks according to the company's maintenance checklists - Fill in for front line associates during their absences - Perform other duties as assigned Skills, Knowledge and Expertise: - A high school degree is required - One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting - Ability to work weekends required - Ability to perform basic math calculations - Ability to read and comprehend verbal instructions and written correspondence - Ability to communicate effectively both verbally and through written correspondence - Have and maintain a valid driver's license - Ability to safely drive a standard or automatic transmission vehicle - Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer - Ability to provide customer resolution in a professional and friendly manner - Must be highly credible and trustworthy, and operate with high degree of integrity - Must hold oneself and others accountable and strive for a high level of excellence - Must have a positive, can-do attitude and be able to fuel growth and innovation - Must be customer-focused and results-oriented - Must want to continuously learn and develop - Exceptional oral and written communication, active listening, and organizational skills - Ability to establish strong working relationships with others in team setting - Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment - Self-directed and able to work independently, with minimal supervision Benefits Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration *Note benefits vary depending on the function of your role