Company.com

• Serve as the primary liaison between attorneys, clients, and the legal operations team • Maintain proactive communication with clients throughout treatment and the full case lifecycle • Provide detailed case status reports and regular updates to attorneys and law firm partners • Coordinate with intake specialists, case managers, and demand reviewers to ensure cases progress efficiently • Identify and resolve delays, bottlenecks, or issues before they impact outcomes • Ensure attorneys have accurate and timely case information readily available • Support case progression from initial intake through settlement and resolution • Maintain organized, accurate, and confidential case files and documentation • Deliver a high-touch client service experience while managing case velocity