Community First Dental

• Providing frontline communication and scheduling support to patients. • Managing insurance verification, claims, and billing coordination to ensure operational accuracy. • Collaborate daily with our dentists, billing staff, and office manager to make sure patients feel supported from their first call to their final claim. • Handle inbound and outbound calls, text messages, and emails with empathy and professionalism. • Schedule, confirm, or reschedule patient appointments using Curve Dental and NexHealth. • Conduct new patient intake: collect personal, contact, and insurance details. • Follow up with patients for missed or canceled appointments, hygiene recalls, or pending treatments. • Perform pain triage during patient calls, assessing urgency and routing appropriately. • Communicate financial estimates and pre-authorization requirements when applicable. • Verify patient insurance eligibility and benefits via portals or phone before appointments. • Review coverage for preventive, basic, major, orthodontic, and implant services. • Identify plan-specific details such as deductibles, waiting periods, and downgrades. • Prepare and submit insurance claims through Curve, attaching required documents (X-rays, narratives, perio charts). • Follow up on pending or denied claims, correct and resubmit as needed. • Post insurance payments and adjustments based on Explanation of Benefits (EOBs). • Upload all claim documentation in patient records and maintain claim tracking logs. • Record all activity accurately in Hubstaff for time tracking and task accountability. • Maintain patient records and internal spreadsheets for verification and claim progress. • Communicate proactively with the clinical and billing team through Slack or Signal. • Provide a brief end-of-day summary of completed work and pending items. • Support internal workflow improvements and patient satisfaction initiatives.