Coconut Careers

Role Description We're currently looking for top talent to fill the role below: Role: Executive Assistant / Operations Coordinator Monthly Rate: $650-750 Availability: 20 hours/week Time Zone: Flexible, with an overlap of 2-3 hours within US business hours To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Experience building operational systems and processes from the ground up - Strong executive assistant and operations coordination experience - Comfortable researching, recommending, and implementing business tools and automations Requirements - Build operational processes and workflows from the ground up - Create SOPs, onboarding workflows, and internal documentation - Research tools, systems, and best practices for the business - Assist with admissions consulting support and client coordination - Manage calendar and inbox - Recommend and help implement a CRM - Build and maintain client follow-up systems - Track tasks, deadlines, and ongoing projects - Coordinate administrative and operational activities - Assist with marketing initiatives, including newsletters, content creation, and building an annual content calendar - Provide general executive and administrative support as the business scales Benefits - Competitive Salary – We recognize your skills and experience with a great compensation package. - 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - US Holidays Off – Enjoy 12 paid US holidays throughout the year. - Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

• Connect with clients via email and video calls • Create effective boards and dashboards on Monday.com • Improve and troubleshoot client systems • Prepare Loom videos to explain system logic and changes • Document processes and collaborate with teammates

• Make high volume outbound calls • Handle follow up activities: emails, admin tasks, and basic documentation • Set and confirm qualified meetings for clients • Manage pipeline activity up to attended meeting (including rebooking no shows) • Log all activities and outcomes in CRM • Coordinate calendar handoffs to account executives or client teams • Report daily/weekly activity and results • Learn and follow calling playbooks, scripts, and best practices • Adapt to different client industries and adjust messaging per client • Execute pre built cadences and sequences provided by the client's team • Import/export lead lists into the dialer/CRM (after training)

• Marketing Specialist managing agency partnerships across paid, web, design, and outreach. • Coordinate assets, information, and deliverables to keep projects moving. • Review creative and campaign work for brand consistency and provide feedback. • Support content creation across channels, ensuring brand voice consistency. • Build and maintain customer engagement campaigns in CRM (GoHighLevel). • Partner with RevOps for accurate marketing reporting and performance tracking. • Launch campaigns and keep calendars, assets, and timelines organized. • Plan and execute trade shows and campaigns end to end, including logistics and follow-up.

• At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. • We're currently looking for top talent to fill the role of Social Media/Growth Manager. • Full-time availability (40 hours/week) with flexible time zones, overlapping until at least 1 PM Pacific time. • Streamline your application by preparing an English proficiency rating, a Coconut VA profile, and a 1-minute introduction video.

• At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. • We believe success happens when everyone wins. • Clients achieve their goals, and our virtual professionals find purpose and growth in their work. • We're currently looking for top talent to fill the role of Customer Service Representative.

• Connect founders and businesses with top-tier remote talent • Prioritize meaningful, reliable partnerships • Achieve client goals and find purpose and growth in work • Manage scheduling and calendar • Coordinate staff communication • Handle email responses and referrals • Set appointments and reach out for win-back campaigns

• Own our lifecycle engine end to end. • Build and maintain the sequences across the customer journey. • Write the copy inside sequences in brand voice. • Watch how the sequences actually perform. • Keep the marketing calendar, deadlines, and deliverables moving across agency partners and vendors. • Keep our weekly marketing reporting accurate and delivered.

Role Description We're currently looking for top talent to fill the role below: - Role: GHL Marketing Specialist - Monthly Rate: $1800-2150 - Availability: 40 hours/week - Time Zone: Anything between EST or MST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Experience Needed: - Lifecycle and CRM marketing (GoHighLevel): Own our lifecycle engine end to end. Build and maintain the sequences across the customer journey: pre-call education, appointment reminders, no-show win-backs, long-term nurture, webinar campaigns, and post-event follow-up. Build and update the landing pages and funnels those sequences run through. Handle list hygiene, segmentation, tagging, and uploads so sales always knows who they're talking to and where that person came from. - Email and SMS copywriting: Write the copy inside those sequences in our brand voice. We market to trade business owners. They can smell agency copy a mile away, so we write plain, problem-first, and honest. You'll have real, approved examples of our voice to work from. Expect close review and fast feedback from marketing leadership for your first 30 to 60 days, then increasing ownership. - Workflow analysis: Watch how the sequences actually perform: opens, clicks, replies, drop-off points, show rates, and conversions. Test subject lines, send times, and cadence. Kill what's not working and double down on what is. We want someone who reports the numbers and then does something about them. - Marketing ops QA: Be the person who catches it before the lead does. Build monitoring so breaks get caught in hours, not weeks: forms, Zapier and native integrations, automations, booking calendars, and tracking. Our form-to-CRM zaps have broken silently before. Under you, that doesn't happen twice. You'll also review campaign work before it ships, ads, copy, landing pages, and emails, against our brand and our goals, and flag early when something's off. - Day-to-day coordination: Keep the marketing calendar, deadlines, and deliverables moving across our agency partners and vendors. Track what's owed, chase status from people who don't report to you, and flag misses to marketing leadership early. When agency creative lands, our Content & Design Specialist gives it a first creative pass; you package that plus leadership feedback into one clear set of directives and own the deadline. Bring the team decisions to make, not tasks to do. - Reporting: Keep our weekly marketing reporting accurate and delivered: scorecard, KPI tracking, and lead-source reports, built in GoHighLevel dashboards and Google Sheets. Flag anomalies when you see them, not when someone asks. Good to have: - 3+ years in email, lifecycle, or CRM marketing where you both wrote the copy and built the campaigns. - Strong writing. This is the core skill. You write natural, conversational US English, not formal or "agency" tone, and you can show us. We screen with a short paid writing exercise. - Experience working with external agencies or vendors: you've tracked deliverables from people who don't report to you. - Organized and reliable. You can juggle sequences, partners, and deadlines at once and keep everything moving without being chased. - Comfortable using AI tools to draft, build, and analyze faster. We provide paid AI tools and expect you to use them. The voice judgment stays yours. Nice to have: - Experience marketing to the trades, home services, or small business owners. If you don't have it, you respect that audience and can learn their world quickly. - SMS and deliverability know-how (warm-up, DMARC, list health). - Light design skills (Canva or similar) for email and landing page assets. Requirements - GoHighLevel or a similar CRM / email marketing platform: Hands-on experience building and managing lifecycle, nurture, and engagement campaigns. GoHighLevel is our platform, with Zapier holding parts of it together. Deep GHL experience is ideal; strong experience in HubSpot, ActiveCampaign, Klaviyo, or similar transfers if you learn fast. - Marketing reporting and analytics tools: Comfortable tracking performance, supporting reporting, and interpreting what's working across channels, then doing something about it. - Core digital marketing platform familiarity: Working knowledge of Meta, Google, social tools, and web analytics, so you can coordinate campaigns and review partner output effectively. Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

• Edit short-form video for social across Facebook, Instagram, LinkedIn, and YouTube, working from footage captured at trade shows, customer sites, and product walkthroughs. • Cut long-form interviews, testimonials, and customer stories into short clips that stop the scroll. • Produce product demo and walkthrough videos, including screen recordings of our platform. • Add captions, titles, and light motion graphics. • Build and maintain a library of reusable clips and b-roll so we can move quickly. • Create social graphics and organic content assets across all of our products, including ones that haven’t had a single organic post yet. You’ll be starting some channels from zero. • Produce ad creative and variants for our agency partners to run, in volume. • Design sales and event collateral: one-pagers, trade show assets, and decks. • Build email and landing page assets for our campaigns. • Create product marketing visuals, including polished UI and screenshot treatments. • Keep everything consistent with our brand and voice. • Schedule and publish your finished content across our channels, following the calendar our Marketing Specialist runs. Roughly 2 to 3 hours a week. • Write the captions and post copy for what you publish, in our voice, working from real, approved examples, with review from marketing leadership until you're calibrated. • Keep an eye on how your content performs and bring what's working back into the next round of creative. • Own and organize our asset library and brand files: every video in one spot, labeled, so anyone on the team can find it in under a minute.