clearer.io

• Design and oversee the implementation of scalable data models and schemas; collaborate with Data Engineering to define the long-term evolution of the data platform. • Synthesize complex, multi-layered analyses into compelling narratives and recommendations for leadership. • Identify and scope high-value analytical projects that the business hasn't yet identified, moving the needle on core "North Star" metrics. • Lead the design and analysis of complex A/B and multivariate tests, ensuring statistical rigor and providing clear "go/no-go" recommendations. • Standardize analytical workflows, from SQL coding standards and peer-review processes to the automation of mission-critical reporting suites. • Act as a technical lead and mentor for Associate and Mid-level analysts, conducting code reviews and fostering professional growth within the team.

• Gather and organize merchant feedback, support tickets, and usage data to help identify pain points and opportunities • Assist in writing clear requirement docs (PRDs, user stories) • Track feature adoption and performance metrics; build reports and analyses for the team • Support competitor and market research to spot trends in the app industry • Coordinate with engineering, design, and merchant success to keep projects on track and follow up on action items • Build understanding of shopper behavior and market context as a foundation for future roadmap ownership

• Architect and build scalable, high-performance ETL/ELT pipelines for large datasets. • Design and implement real-time data processing solutions. • Ensure data integrity, governance, and compliance with industry regulations. • Optimize data storage and query performance in cloud-based environments. • Automate data engineering workflows using Apache Airflow and CI/CD pipelines. • Collaborate with cross-functional teams to enhance data accessibility and reliability.

• You'll be the execution engine behind Boost Commerce's Search and Discovery product, turning merchant pain points into shipped features that directly influence how shoppers find and buy products on thousands of Shopify stores. • Your work will make search smarter, product discovery more intuitive, and the overall merchant experience measurably better. • You'll own the end-to-end delivery of features across our core search and product discovery surfaces. • Working closely with engineering, design, and merchant success teams, you'll translate merchant feedback and data signals into a prioritized roadmap and see it through from spec to release. • This role is built for someone who moves fast, communicates clearly, and takes pride in shipping things that work.

• Build, maintain, and improve responsive user interfaces, UI component libraries, templates, product flows, and Webflow-powered website experiences. Translate design specifications, prototypes, and design system components into polished and production-ready experiences. • Collaborate closely with designers to resolve feasibility questions, refine interactions, micro-animations, and user flows, and ensure visual accuracy. • Integrate APIs, improve front-end workflows, and support more seamless product experiences. • Optimize front-end code for performance, accessibility, scalability, maintainability, and cross-browser consistency. • Contribute to code reviews, shared components, technical documentation, and front-end best practices. • Troubleshoot bugs, layout issues and technical problems across products, websites, and platforms. • Support the evolution of front-end patterns that help the team deliver faster, more consistent, and higher-quality interfaces.

• Monitor account health signals across a large pooled book and prioritize outreach based on churn risk. • Book and run consultations with merchants showing disengagement, low adoption, or explicit cancellation intent. • Diagnose the root cause of risk quickly and take action: re-engage, re-onboard, escalate, or route to the right resource. • Maintain SLA-based response times on inbound requests via shared inbox (email and chat). • Identify and qualify expansion opportunities within the pooled book, including cross-sell across the Clearer suite. • Convert inbound signals from lifecycle campaigns, chat, and email into qualified consultations. • Run value consultations that surface unmet needs and build the case for additional products. • Hand off qualified expansion leads to the relevant Sales rep or CSM under clear rules of engagement. • Deliver one-to-many engagement: onboarding webinars, optimization roundtables, and adoption campaigns across the pooled segment. • Drive feature adoption and product education at scale to reduce passive churn and increase account health. • Use AI tools to monitor your book, triage inbound signals, prioritize your day, and draft outreach. • Embrace experimentation: test new plays, give fast feedback to management on what works, and help build the playbooks that scale.

• Monitor account health signals across a large pooled book and prioritize outreach based on churn risk. • Book and run consultations with merchants showing disengagement, low adoption, or explicit cancellation intent. • Diagnose the root cause of risk quickly and take action: re-engage, re-onboard, escalate, or route to the right resource. • Maintain SLA-based response times on inbound requests via shared inbox (email and chat). • Identify and qualify expansion opportunities within the pooled book, including cross-sell across the Clearer suite. • Convert inbound signals from lifecycle campaigns, chat, and email into qualified consultations. • Run value consultations that surface unmet needs and build the case for additional products. • Hand off qualified expansion leads to the relevant Sales rep or CSM under clear rules of engagement. You source; they close. • Deliver one-to-many engagement: onboarding webinars, optimization roundtables, and adoption campaigns across the pooled segment. • Drive feature adoption and product education at scale to reduce passive churn and increase account health. • Use AI tools to monitor your book, triage inbound signals, prioritize your day, and draft outreach — so you spend your time on conversations, not admin. • Embrace experimentation: test new plays, give fast feedback to management on what works, and help us build the playbooks that scale.

• Efficiently responding to inquiries via live chat • Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process • Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up • Creating accurate instant set-ups via live chat, sharing articles and creating snippets. • Enhancing our support centres by identifying when articles need updating and reporting back to your lead.

Role Description At clearer.io, we're reimagining eCommerce — enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is to empower partners with tools that streamline operations, build trust, and drive sustainable growth. We're now hiring a Product Manager to join our global team and own REVIEWS.io — one of the most established products in our portfolio, and a critical driver of merchant trust, retention, and revenue. You'll lead its product strategy, ship directly, and help shape what product management looks like at clearer.io in the AI era. This isn't a traditional PM role. You won't be writing PRDs and waiting for engineering to ship them. You'll be prototyping the answer yourself, validating ideas with modern AI tools, and shipping working examples to sandbox environments before a spec is ever written. You'll own the strategy, roadmap, and outcomes for REVIEWS.io — a critical product in the Clearer portfolio. And you'll have a real hand in shaping how the rest of the product org works as we figure out what product management should look like when agents are part of the team. What you'll own - Product strategy & roadmap: - Own the product strategy and roadmap for REVIEWS.io, ensuring the product contributes to Clearer's merchant value and business growth. - Drive prioritisation and resource allocation across the portfolio, balancing quick wins with long-term investments. - Own monetisation strategies and the commercial model behind the product. - Establish and track KPIs that matter — adoption, retention, revenue contribution — and use them to make decisions, not just report on them. - Discovery & validation: - Build strong relationships with merchants to uncover real needs and translate them into product opportunities. - Run continuous discovery and experimentation to validate hypotheses before committing engineering resources. - Prototype solutions directly. - Use AI tools to build working examples that validate hypotheses faster than a spec could, and ship them to sandbox environments for testing against real merchant scenarios. - Cross-functional execution: - Collaborate with Engineering, Design, Marketing, Sales, Support, and Customer Success to align product direction with merchant needs. - Represent REVIEWS.io internally and externally, serving as a thought leader for how Clearer apps deliver merchant growth and efficiency. - Shaping how we work: - Help define how product management works at Clearer in the AI era — the tools we use, how we ship, where the line between PM and engineering sits, and how agents fit into the team. Qualifications - 4+ years of product management experience. - Proven success in B2B SaaS — ideally in ecommerce enablement or growth tools — with a deep understanding of the Shopify ecosystem. - Strong product vision and analytical skills, with the ability to balance strategy with hands-on execution. - A track record of driving measurable outcomes for merchants and the business — revenue growth, retention, upsell. - Experience managing a portfolio of products across different growth stages and business models. - Excellent communication and stakeholder management — comfortable influencing across every level. - Familiarity with subscription revenue models, tech-enabled services, and product-led growth. - A genuine passion for customer experience and data-driven product development. Requirements - Comfort with modern AI builder tools — Claude, Cursor, Replit, Lovable, v0 — and a habit of using them to prototype ideas. - You'd rather show a working sandbox than ship a slide. - Started to orchestrate AI agents as part of how you work — sound instincts on what to delegate, what to verify, and what to hold and integrate yourself. - Strong product taste — When AI makes every output sound competent, you can tell whether something is actually right — and you're comfortable being the filter. - High agency and a bias to ship. You operate well without heavy processes and prefer small, accountable teams over committee-driven decisions. Benefits - Clearer is growing fast, and we're building a product org for the AI era. - This is a Product Manager role — but with more agency than that title usually implies. - You'll own a meaningful slice of REVIEWS.io, ship things directly, and help shape how the rest of the team operates as we figure out what product management should look like when agents are part of the team. - You'll step in at exactly the right moment — with the scope, the support, and the space to make a real impact. Company Description - We believe in making things simpler — for our customers, and for each other. - That means clarity, purpose, and progress guide everything we do. - Customers at the heart: We obsess over their needs so we can grow together. - Purposeful progress: We don’t settle. We take initiative and embrace bold thinking. - Endless innovation: We refine, improve, and take meaningful action. - Always open: We build trust through transparency and global collaboration.

• Lead and manage a team of engineers, fostering collaboration, technical excellence, and career growth. • Own the delivery of engineering projects, ensuring high-quality, timely execution. • Drive technical architecture, scalability improvements, and performance optimizations. • Define team goals, KPIs, and success metrics, aligning them with business objectives. • Promote engineering best practices, including security, testing, and operational excellence. • Partner with cross-functional teams (Product, Design, QA, DevOps) to ensure seamless execution. • Coach, mentor, and develop individual contributors, supporting their career growth. • Participate in hiring, team expansion, and succession planning for engineering talent. • Manage incident response processes, drive post-mortem analyses, and improve system reliability. • Balance technical debt, feature development, and long-term engineering strategy.