Claretiv

A Call Center Agent is responsible for handling incoming and outgoing customer calls, providing information, resolving issues, and delivering excellent customer service. The role requires strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment. Key Responsibilities •    Answer inbound calls and make outbound calls to customers professionally. •    Provide accurate information about products and services. •    Resolve customer complaints and issues promptly. •    Document interactions and update customer records. •    Follow communication scripts and company procedures. •    Meet performance targets such as call handling time and customer satisfaction. •    Escalate complex issues to supervisors when needed. •    Maintain confidentiality of customer information. Qualifications