School of Cities, University of Toronto

• Serve as the first line of support to students via email, phone, video conferencing and text • Assist students with the completion of the Free Application for Federal Student Aid (FAFSA) and other aspects of the financial aid process • Collect Verifications & Other Documents - Communicate aid eligibility and verification needs with students • Maintain organization and documentation of student financial and financial aid files • Process student Financial Aid Applications (ISIRs), determine aid eligibility, enter aid offers into our SIS, and documenting aid blockers • Administer institutional scholarship program to identify students and scholarships for various partner organizations • Prepare and track the documentation for anticipated disbursements each term • Ensure compliance with all US Department of Education Financial Aid Requirements

• Academic Administration Each Term Course Updates. • Copies courses into our Canvas learning management system (LMS) each term. • Manages the course update process, Quiz Validation, and managing minor updates on courses each term. • Course Feedback. Compiling student and faculty feedback on courses and working with Academic Team to compile action items for future revisions. • New Course, Program & Faculty Updates to Populi, Website & Catalog. • Ensures that course, program and faculty web pages, Populi and catalog are accurate and up to date. • Faculty Administration. Project manage faculty administrative processes including: scheduling, per-term surveys, reporting and augmenting the Dean of Faculty and President as needed in supporting faculty. • Graduate Interviews. Interview program graduates both as a continuous improvement exercise and to identify success stories to promote. • Data Administration & Reporting Reporting. Supports the President to compile reports needed for accreditation and compliance including reports for IPEDS, DEAC, MO-DHEWD, MO-ETPL, state corporation filings and others. • Advisory Councils. In collaboration with the President, project manages annual surveys and meetings with advisory councils as a continuous improvement exercise for academic programs. • KPIs & Outcomes. Compiles organizational Key Performance Indicators (KPIs) each term and each year to improve program and organizational effectiveness. • General Administrative Support Provide administrative support to all staff with technical tasks including updating web pages, student and faculty records, running reports, updating courses, etc. • Managing and updating databases of partners, students and alumni Assist in compiling email newsletters and other communications to students, alumni and partners Providing administrative support to the Financial Team and human resources administration as needed Answer calls from students when the Director of Admissions is out of the office Provide administrative support as needed. General Attend regular staff meetings & supervision meetings including an annual in-person staff gathering.

• New Partnership Development Initiate Conversation • Contact leadership of rescue missions and other Christian ministries that serve the poor to set up initial meetings. • Relationship Building Develop relationships with rescue missions and other Christian ministries. • Develop & Deepen Existing Partnerships Foster relationships to grow existing partnerships. • Creative Solutions Work with CVU academic leadership to develop creative solutions to educational and training needs. • Attend conferences, workshops and events to set up meetings. • Attend regular staff meetings & supervision meetings including an annual in-person staff gathering. • Assist in areas as needed by mutual agreement.