Citygreen International

• Own the full BDM cycle across Ontario and East Coast USA: prospecting, first meetings, technical presentations, specification development with LA and civil studios, tender support, and close. • Build a $2M+ qualified pipeline in year one, with 25+ active specifications across named LA and civil firms, converting into meaningful booked revenue through year two. • Maintain active relationships with the top landscape architecture and civil engineering studios across the GTA, broader Ontario, and priority US East Coast metros. • Run technical lunch-and-learns, site visits, and CPD sessions with specifier audiences on both sides of the border. • Partner with contractors, distributors, and municipal clients to convert specifications into booked projects. • Travel regularly into US East Coast markets; coordinate with Citygreen Systems LLC on cross-border opportunities and joint pursuits. • Maintain a disciplined pipeline in CRM — leading indicators (specs opened, specs written) as well as lagging (bookings, revenue). • Represent Citygreen at industry events — ULI Toronto, Landscape Ontario, OALA, CSLA — and at US East Coast equivalents (ASLA chapters, urban forestry and stormwater conferences). • Feed market intelligence back to the product and marketing teams.

About Citygreen Citygreen designs and supplies the engineered systems that keep street trees alive through drought, root compaction, and urban stormwater load. Our tree vaults, structural soil systems, and stormwater solutions are specified into landscape architecture and civil engineering projects across North America, Australia, and beyond. When we get it right, trees live for decades where they otherwise wouldn't. Landscape architecture and civil engineering are small, relationship-dense communities. Reputation compounds; so do mistakes. We take both seriously. The Role We're hiring a senior Business Development Manager to own a cross-border territory covering the Greater Toronto Area, broader Ontario, and the East Coast of the United States. This is a specification-selling role — your job is to get Citygreen systems written into project specifications at the landscape architecture and civil engineering studios that shape the built environment across this region. A note on the territory up front: this is genuinely a two-market role. You'll be based in the GTA and Ontario will be your home turf, but the East Coast USA is not a sideline — it's a core part of the remit. Expect regular travel into US East Coast cities to meet with specifiers, contractors, and distribution partners. You'll work alongside our US partner business (Citygreen Systems LLC) on cross-border opportunities. If you're looking for a strictly Toronto role, this isn't it. If the idea of a cross-border territory spanning two of the most active green infrastructure markets in North America is interesting, read on. This is not a junior territory rep role. We're looking for a commercially credible, technically fluent seller who can walk into a studio, sit across from a principal landscape architect or senior civil engineer, and have a substantive conversation about tree pit design, soil volumes, load-bearing specifications, and stormwater capture. The sales cycle runs 12–24 months from first specification conversation to booked revenue. You'll be managing a pipeline that looks very different from transactional B2B — success is measured by specs written today that convert to revenue next year. You'll work closely with our technical team, our operations team in Australia, and our US partner business, but you'll own the territory. You'll be remote, self-managed, and on the road roughly six nights a month across both sides of the border. What You'll Do - Own the full BDM cycle across Ontario and East Coast USA: prospecting, first meetings, technical presentations, specification development with LA and civil studios, tender support, and close. - Build a $2M+ qualified pipeline in year one, with 25+ active specifications across named LA and civil firms, converting into meaningful booked revenue through year two. - Maintain active relationships with the top landscape architecture and civil engineering studios across the GTA, broader Ontario, and priority US East Coast metros. - Run technical lunch-and-learns, site visits, and CPD sessions with specifier audiences on both sides of the border. - Partner with contractors, distributors, and municipal clients to convert specifications into booked projects. - Travel regularly into US East Coast markets; coordinate with Citygreen Systems LLC on cross-border opportunities and joint pursuits. - Maintain a disciplined pipeline in CRM — leading indicators (specs opened, specs written) as well as lagging (bookings, revenue). - Represent Citygreen at industry events — ULI Toronto, Landscape Ontario, OALA, CSLA — and at US East Coast equivalents (ASLA chapters, urban forestry and stormwater conferences). - Feed market intelligence back to the product and marketing teams.

About Citygreen Citygreen Systems designs and manufactures underground tree management solutions used in streetscapes, plazas, and infrastructure projects across Australia, the United States, and Canada. Our installation projects are a growing revenue stream, and we're building the financial operations team to match that growth. We run three international entities — Citygreen Systems Pty Ltd (AU), Citygreen Systems LLC (USA), and Citygreen Systems Ltd (Canada) — on NetSuite ERP (SuiteSuccess Financials First). The Australian entity is our strategic focus. Why This Role Exists We're hiring a bookkeeper who can do more than process transactions. Our installation projects are growing fast, and we need real-time visibility on whether each project is making or losing money. Right now, we don't have it — costs aren't consistently tracked against jobs in NetSuite, and our operations and finance team are stretched across three countries. This role exists to fix that. You'll own the transactional bookkeeping across all three entities AND build the project cost tracking discipline that gives leadership a live view of margin on every active installation project. This isn't a back-office role where you process invoices and wait for instructions. You'll be the person who makes our project margin numbers trustworthy. What You'll Do Project Cost Tracking (AU — This Is the Priority) - Link every purchase order, vendor bill, freight invoice, and subcontractor payment to its originating Sales Order in NetSuite — every transaction, every time, within 24 hours of entry - Maintain the running "Actual COGS" total on each active project Sales Order - Flag any project where actual costs exceed 90% of the quoted COGS budget — immediately, not at month-end - Pull cost data for the Project Manager's monthly cost-to-complete updates on installation projects - Prepare draft progress claim invoices based on PM sign-off - Produce the weekly project margin tracker (NetSuite saved search) and deliver it by 8am Monday AEST with zero missing data - Track subcontractor payment timing against customer claim receipts — no subcontractor gets paid before the corresponding customer claim is submitted Accounts Payable & Receivable (AU, US, Canada) - Process incoming bills and outgoing payments across all three entities - Track customer invoices, chase overdue accounts, reconcile records - Use supplier payment terms strategically — pay on day 28 of 30-day terms, not day 7 - Work toward auto-matching vendor bills to POs in NetSuite Bank Reconciliations (AU, US, Canada) - Reconcile bank accounts daily across three entities, completed by 10am AEST - Investigate discrepancies, handle currency conversions and inter-company transfers - Set up and maintain automated bank feeds — manual reconciliation for exceptions only Financial Reporting (AU, US, Canada) - Monthly P&L and balance sheet for all three entities within 5 business days of month-end - AU-specific: P&L split by product-only vs. installation project revenue (two-stream reporting) - Weekly flash report data extract for the company's 40/25/15 margin dashboard Cashflow & Payroll - Maintain and update a 13-week cashflow forecast weekly, with particular focus on installation project cashflow - Flag any installation project with a negative cumulative cashflow position within 24 hours - Process payroll across all entities (or manage the integration if a payroll service is in place) Regulatory & Compliance - BAS/GST (AU), Sales Tax (US), GST/HST (Canada) — all filed on time, zero penalties - Maintain audit trails and financial records for external auditors (PKF)

• Link every purchase order, vendor bill, freight invoice, and subcontractor payment to its originating Sales Order in NetSuite — every transaction, every time, within 24 hours of entry. • Maintain the running "Actual COGS" total on each active project Sales Order. • Flag any project where actual costs exceed 90% of the quoted COGS budget — immediately, not at month-end. • Pull cost data for the Project Manager's monthly cost-to-complete updates on installation projects. • Prepare draft progress claim invoices based on PM sign-off. • Produce the weekly project margin tracker (NetSuite saved search) and deliver it by 8am Monday AEST with zero missing data. • Track subcontractor payment timing against customer claim receipts — no subcontractor gets paid before the corresponding customer claim is submitted. • Process incoming bills and outgoing payments across all three entities. • Track customer invoices, chase overdue accounts, reconcile records. • Use supplier payment terms strategically — pay on day 28 of 30-day terms, not day 7. • Work toward auto-matching vendor bills to POs in NetSuite. • Reconcile bank accounts daily across three entities, completed by 10am AEST. • Investigate discrepancies, handle currency conversions and inter-company transfers. • Set up and maintain automated bank feeds — manual reconciliation for exceptions only. • Monthly P&L and balance sheet for all three entities within 5 business days of month-end. • AU-specific: P&L split by product-only vs. installation project revenue (two-stream reporting). • Weekly flash report data extract for the company's 40/25/15 margin dashboard. • Maintain and update a 13-week cashflow forecast weekly, with particular focus on installation project cashflow. • Flag any installation project with a negative cumulative cashflow position within 24 hours. • Process payroll across all entities (or manage the integration if a payroll service is in place). • BAS/GST (AU), Sales Tax (US), GST/HST (Canada) — all filed on time, zero penalties. • Maintain audit trails and financial records for external auditors (PKF).

• **Own inbound & triage:** Monitor HubSpot inbox/queues, acknowledge within SLA, clarify scope via checklists, set next steps; qualify/route leads and log all activity. • **Quote coordination (SOP-driven):** Create quote requests in **HubSpot** and **Asana**, organize files in **Box**, coordinate pricing with Estimating, manage approvals, issue quotes, track revisions, and keep an auditable trail. • **Customer comms & phone coverage:** AU-time coverage to answer/triage calls, schedule follow-ups, and send professional updates. • **Post-PO handoff & onboarding:** Validate POs, set up jobs/accounts, hand off to **NetSuite/Operations**, send onboarding instructions, and coordinate delivery/installation milestones. • **Install quality support (Build Pass):** Admin access, checklists, photo/compliance capture; chase gaps and escalate early. • **Systems hygiene & reporting:** Keep HubSpot properties/deals pristine; maintain Asana tasks and Box structure; produce weekly dashboards (SLA, quote cycle time, PO handoffs, compliance).

Description We’re hiring a Sales Support & Customer Success specialist (Remote—Philippines, contractor) to own the end-to-end flow of inbound requests, quoting, and post-PO handoffs. You’ll be the operational hub for our sales team—driving speed, accuracy, and clean systems in HubSpot, coordinating inputs across Estimating and Operations, and ensuring customers have a smooth experience from first touch through installation. What you’ll do - Own inbound & triage: Monitor HubSpot inbox/queues, acknowledge within SLA, clarify scope via checklists, set next steps; qualify/route leads and log all activity. - Quote coordination (SOP-driven): Create quote requests in HubSpot and Asana, organize files in Box, coordinate pricing with Estimating, manage approvals, issue quotes, track revisions, and keep an auditable trail. - Customer comms & phone coverage: AU-time coverage to answer/triage calls, schedule follow-ups, and send professional updates. - Post-PO handoff & onboarding: Validate POs, set up jobs/accounts, hand off to NetSuite/Operations, send onboarding instructions, and coordinate delivery/installation milestones. - Install quality support (Build Pass): Admin access, checklists, photo/compliance capture; chase gaps and escalate early. - Systems hygiene & reporting: Keep HubSpot properties/deals pristine; maintain Asana tasks and Box structure; produce weekly dashboards (SLA, quote cycle time, PO handoffs, compliance). What success looks like - 95%+ inbound acknowledged within 2 business hours; near-zero dropped balls - Quote cycle time at target with ≥98% SOP compliance - 100% of POs handed off within 1 business day with complete artifacts - Build Pass compliance at target; early-escalation ratio improving - Audit-ready records in HubSpot/Asana/Box Working hours & reporting - AU-led schedule with PH overlap; occasional split-shift for key customer/installer windows - Daily standups; weekly ops/quote reviews - Reports to Sales & Marketing Director (Australia); works closely with Sales (AU/NA), Estimating, Ops/Install, Technical Support, and Customer Success

Description We’re hiring a Sales Support & Customer Success specialist (Remote—Philippines, contractor) to own the end-to-end flow of inbound requests, quoting, and post-PO handoffs. You’ll be the operational hub for our sales team—driving speed, accuracy, and clean systems in HubSpot, coordinating inputs across Estimating and Operations, and ensuring customers have a smooth experience from first touch through installation. What you’ll do - Own inbound & triage: Monitor HubSpot inbox/queues, acknowledge within SLA, clarify scope via checklists, set next steps; qualify/route leads and log all activity. - Quote coordination (SOP-driven): Create quote requests in HubSpot and Asana, organize files in Box, coordinate pricing with Estimating, manage approvals, issue quotes, track revisions, and keep an auditable trail. - Customer comms & phone coverage: AU-time coverage to answer/triage calls, schedule follow-ups, and send professional updates. - Post-PO handoff & onboarding: Validate POs, set up jobs/accounts, hand off to NetSuite/Operations, send onboarding instructions, and coordinate delivery/installation milestones. - Install quality support (Build Pass): Admin access, checklists, photo/compliance capture; chase gaps and escalate early. - Systems hygiene & reporting: Keep HubSpot properties/deals pristine; maintain Asana tasks and Box structure; produce weekly dashboards (SLA, quote cycle time, PO handoffs, compliance). What success looks like - 95%+ inbound acknowledged within 2 business hours; near-zero dropped balls - Quote cycle time at target with ≥98% SOP compliance - 100% of POs handed off within 1 business day with complete artifacts - Build Pass compliance at target; early-escalation ratio improving - Audit-ready records in HubSpot/Asana/Box Working hours & reporting - AU-led schedule with PH overlap; occasional split-shift for key customer/installer windows - Daily standups; weekly ops/quote reviews - Reports to Sales & Marketing Director (Australia); works closely with Sales (AU/NA), Estimating, Ops/Install, Technical Support, and Customer Success

• Prospect new customers through **email, phone, and LinkedIn** • Identify decision-makers and introduce Citygreen’s platform • Book qualified discovery meetings for Account Executives • Maintain accurate records of outreach and meetings in **HubSpot** • Provide meeting preparation and handoff notes • Help build and maintain a strong sales pipeline • Collaborate with the sales team to improve outreach and targeting