Computer Information Concepts, Inc.

• As a Senior Software Engineer (Frontend), you will lead frontend delivery in our Modernization lane - building workflow-heavy React + TypeScript applications and establishing the patterns that keep the codebase consistent and approachable as we scale. • You will work in a tight loop with our Product Design Lead and platform/backend engineering to deliver clear, reliable user experiences for complex government workflows (forms, approvals, permissions, and data-heavy screens). • Ship production frontend features end-to-end, working closely with backend engineers on API contracts and integration patterns. • Help establish frontend standards and working agreements that make future hires productive quickly. • Mentor incoming engineers as the modernization effort expands.

• Establish and evolve our Azure approach for SaaS products (environments, identity/access patterns, secrets management). • Introduce pragmatic infrastructure practices that improve repeatability and clarity (infrastructure-as-code where it adds value). • Define baseline security and operational hygiene appropriate for government-adjacent software. • Define and implement CI/CD and release workflows that support frequent delivery and safe rollback. • Establish observability standards (logs, metrics, traces), with dashboards and alerting that shorten time-to-diagnosis. • Lead and improve incident response practices and ensure follow-up work translates into measurable reliability improvements. • Help shape backend patterns aligned with vertical slice architecture, keeping boundaries clear and complexity low. • Contribute to backend services and APIs in C#/.NET as needed, emphasizing maintainability and operational clarity. • Guide data access practices using EF Core and SQL Server (migrations, safe change management, performance fundamentals). • Mentor domain-expert engineers transitioning to modern stacks and practices, and help establish working agreements that make modernization sustainable (code review, pairing, technical guidance, standards-by-example). • Produce lightweight runbooks and architecture notes so knowledge is shared and durable. • Partner with the CTO and product/design leadership to sequence platform work that enables product delivery (without over-engineering).

• Learn CIC’s products and serve as a key support resource through our Customer Help Desk system • Log, track, and manage support requests in our ticketing system with clear and accurate documentation • Install and update software applications and hardware peripherals • Troubleshoot issues and escalate complex cases to Tier 2 or Tier 3 teams with thorough handoffs • Assist with IT documentation, knowledge base articles, and standard operating procedures • Resolve an average of 10–15 support calls per day , meeting response and resolution time expectations of 35 minutes each • Ensure support tickets remain active and are not stagnant for more than 72 business hours • Maintain a low escalation rate, with less than 10% of calls requiring external resources • Provide after-hours support as needed