Chestnut

• Own the customer relationship from kickoff through deployment and beyond. Act as the point of accountability and a trusted partner in delivering measurable business value. • Lead discovery and workflow mapping to understand org structures, pinpoint pain, and identify the highest-leverage opportunities for automation and AI transformation. • Drive execution in partnership with engineering and design - translating insights into high-impact product features and platform improvements. • Get in the weeds to ensure quality. Test edge cases, debug issues, and push the product forward with urgency and precision. • Run tight deployments by managing timelines, unblocking bottlenecks, and influencing customer stakeholders to ensure successful outcomes. • Bridge product and market by identifying repeatable patterns, surfacing opportunities for AI-native features, and shaping the evolution of our platform.