CDS Family & Behavioral Health Services

• Making daily inbound and outbound calls • Listening and addressing customer queries • Building a long-lasting business relationship with clients • Maintaining and updating the record of all customer communications • Providing clients with the necessary product information • Processing customer applications and refund requests • Escalating urgent queries to the senior management • Making follow-up calls • Informing clients about promotional offers • Maintaining and updating call logs • Responding to customer emails • Calling clients to obtain and verify relevant information • Managing customer database