Catalyst OrthoScience

Role Description The Manager of the Order to Cash (O2C) process reports directly to the CFO and is responsible for overseeing and executing the end-to-end revenue cycle, from order processing through cash collection and reconciliation. This role directly supervises one AR Accountant responsible for billing and plays a hands-on role in collections, cash application, and process improvement. Additionally, the Manager serves as the primary point of contact for any customer account issues and works cross-functionally with Sales, Operations, and senior Finance leadership to ensure timely and accurate revenue recognition as well as support forecasting of near-term product demand. Key Responsibilities - Order Management & Invoicing - Supervise customer invoicing process, ensuring accuracy and timeliness. - Partner with customer service to ensure proper coverage of the full billing cycle, including procedure verification, PO receipt, invoice generation, and delivery confirmation. - Maintain billing standards and ensure alignment with customer contracts and pricing agreements. - Partner with various stakeholders to resolve invoicing and/or PO disputes. - Identify and resolve billing discrepancies in coordination with Sales and Operations teams. - Accounts Receivable & Collections - Manage the AR aging report and proactively drive collection efforts to minimize past-due balances. - Establish and maintain customer payment plans and escalation procedures for delinquent accounts. - Monitor DSO (Days Sales Outstanding) and other AR KPIs, reporting results to leadership (AR Situation Room) and retrieve executive decision when necessary. - Serve as primary escalation point for collection issues and customer disputes. - Cash Application & Reconciliation - Oversee accurate and timely application of customer payments to open invoices. - Perform or review monthly AR account reconciliations and ensure balances agree to the general ledger. - Support month-end close activities, including AR aging review, sales commission calculations, and bad debt reserve analysis. - Team Supervision - Directly supervise one AR Accountant, providing day-to-day guidance, workload management, and performance feedback. - Conduct regular one-on-ones and annual performance reviews for direct reports. - Train and develop team on collection best practices, company procedures, and communication. - Serve as backup for direct report's core responsibilities as needed. - Process Improvement & Cross Functional Support - Identify inefficiencies in the O2C cycle and recommend or implement process improvements. - Facilitate S&OP planning and ensure relevant data is shared across relevant stakeholders. - Actively pursue customer accounts to reduce banking fees (credit card usage). - Ensure compliance with internal controls, accounting policies, and audit requirements. - Maintain documentation for O2C procedures and update SOPs as needed. - Support internal and external audits by providing AR documentation and analysis. Qualifications - Bachelor's degree in Accounting, Finance, or a related field preferred. - Associate's degree with substantial relevant experience will be considered. - +5 years of progressive accounts receivable, order-to-cash or finance experience. - Prior experience in Orthopedic or comparable Medical Device OEM industry highly preferred. - Prior supervisory or team lead experience preferred. - Experience with ERP systems, particularly QuickBooks required. Experience with Implant Base and other ERP systems preferred. - CPA qualification preferred. - Strong understanding of the full O2C cycle, including billing, collections, and cash application. - Excellent attention to detail and ability to manage competing priorities in a deadline-driven environment. - Effective written and verbal communication skills; comfortable interacting with customers and internal stakeholders. - Proficient in Microsoft Excel; experience with AR modules and reporting tools a plus. - Demonstrated ability to lead, coach, and hold a team member accountable.