Carlos The Travel Agent

• Arrange Travel for businesses, sports teams, vacations, Weddings and more • Determine customer's needs and preferences, such as schedules, costs and payment plans • Plan and arrange tour packages, excursions, and day trips • Book reservations for travel, hotel, flights, rental cars, special events, honeymoons • Provide proper documentation to the clients such as, authorization forms, flights tickets, theme park tickets • Make alternative booking arrangements if changes arise before or during the trip.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call-related information for and reporting purposes • Provide feedback on-call issues • Upsell if required