Digital Workforce Services Plc

• Design, implement, and operate Azure-based infrastructure and platform services that support customer solutions and internal service delivery. • Build reliable and supportable cloud environments, improving operational maturity through automation and standardization. • Contribute to architectural decisions for new and existing services. • Work across the full service lifecycle, including solution design, provisioning, configuration, hardening, monitoring, troubleshooting, and continuous improvement. • Cooperate with project teams, service owners, and customers to translate technical requirements into secure, scalable, and maintainable cloud solutions.

• Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team, building a strong performance culture based on accountability, collaboration, and customer centricity. • Own retention and growth across the current customer base: drive account retention, development, and long-term customer value across our UK healthcare business. • Drive detailed account planning and oversee execution: work closely with the team of ADs and CSMs to develop growth plans for each account and oversee their execution. • Act as strategic account lead: take direct ownership of customer success within a select few strategic customers, build senior customer relationships, and position Digital Workforce as a trusted long-term transformation partner. • Develop a customer management model for the global healthcare business: implement consistent customer management models, governance, planning practices, key performance indicators, and operating cadence for the global healthcare business. • Align across teams and functions: work closely with internal stakeholders and external partners to improve quality, customer experience, and delivery outcomes.

• Build and strengthen customer relationships: develop trusted relationships with key stakeholders across customer organisations and act as a trusted partner for operational and service-related matters. • Drive long-term customer value: help customers progress in their automation and AI journeys by understanding their priorities, supporting the identification of new automation opportunities in key target areas, and fostering long-term partnership development. • Manage customer success and service delivery: proactively manage the successful delivery of services across assigned NHS customer accounts, ensuring customers achieve their expected outcomes and value from our solutions. This includes collaborating within internal delivery teams and external partners. • Drive account growth: work closely with key customer stakeholders, Account Directors, and the wider UK healthcare team to identify opportunities for upselling and cross-selling into your existing customer base. • Maintain and close pipeline: for accounts without an Account Director assigned, there will be a requirement to own the forecasting, qualification, deal progression, and conversion of upsell opportunities. You will be supported by the commercial team in all engagements.

• Drive account expansion: you will be responsible for originating new automation opportunities within your customer portfolio, and leading platform and services upsells within these accounts. • Develop strategic relationships at executive level: build trusted relationships with multiple C-level NHS stakeholders and Transformation/Programme Directors. • Develop and execute account plans: work closely with the Customer Success team to create structured account plans focused on revenue growth, stakeholder engagement, and long-term strategic value. • Lead end-to-end sales cycles: take full ownership of end-to-end sales cycles from first engagement to contract signature. • Create market presence: build credibility within the NHS ecosystem through networks, events, and referrals.

• Originate new opportunities: identify and engage NHS organisations including Trusts, ICBs, Cancer Alliances, and national bodies through cold outreach. • Develop strategic relationships at executive level: build strong relationships with C-level NHS stakeholders and Transformation/Programme Directors. • Progress early-stage engagements: drive already engaged leads into a qualified pipeline through warm outreach. • Lead end-to-end sales cycles: take full ownership of end-to-end sales cycles from first engagement to contract signature. • Create market presence: build credibility within the NHS ecosystem through networks, events, and referrals, and position Digital Workforce as the strategic automation and AI partner to the NHS. • Build and maintain pipeline: generate a high-quality pipeline aligned to growth targets.

• Plan, build & develop cloud based solutions, services & environments. • Work with direct impact on production based services. • Engage in technical consulting in customer cases. • Transfer business requirements into technical solutions.