Capital Bank, N.A.

• Review and clear fraud alerts generated from monitoring systems related to wires, ACH, online banking activity, check fraud, and other transactional fraud typologies, in accordance with established procedures and service-level expectations. • Analyze transactional activity to determine whether alerts represent legitimate customer behavior or potential fraud, using available system data, customer profiles, and prior account history. • Document investigative findings clearly and consistently within case-management systems, ensuring accurate decisioning, rationale, and audit-ready records. • Escalate suspicious or confirmed fraud activity in a timely manner to senior analysts, fraud management or other appropriate stakeholders based on defined escalation criteria. • Collaborate with internal partners (e.g., operations, customer service, wire teams) as needed to obtain additional information or support timely fraud resolution. • Comply with all bank policies, procedures and regulatory requirements related to fraud detections, documentation and customer protection.

• Serve as the expert for ETL and DB solutions, collaborating with business stakeholders and IT teams to define requirements, gather data, and implement optimized data solutions. • Design, implement, and maintain data systems in Snowflake to ensure data scalability and accessibility. • Implement and manage data lakes and data warehouses, creating pipelines and data models to enable efficient analytics and reporting. • Establish and document strategies for managing data transfer processes, including secure file transfers (SFTP), batch data processing, and real-time streaming. • Build and optimize ETL pipelines for data extraction, transformation, and loading into operational databases or analytical platforms. • Integrate and support data visualization tools such as Power BI, Sisense, Google Looker, Tableau, or similar platforms to enable actionable insights for business stakeholders. • Develop and maintain optimized data models for dashboards and reporting, ensuring compatibility with visualization tools. • Plan, coordinate, and implement database migrations, upgrades, and patches with minimal downtime. • Define and enforce database governance policies, including data integrity, security, and compliance with regulatory requirements. • Analyze and resolve database performance issues by optimizing queries, indexes, and schema designs. • Partner with vendors to evaluate, select, and implement database tools, services, and technologies; stay informed about product roadmaps and industry trends. • Develop disaster recovery and high-availability solutions, including replication, clustering, and failover.

• Own Agile Delivery Execution • Own sprint planning, backlog management, and agile ceremonies across Digital Experience initiatives • Serve as Scrum Master to ensure consistent execution rhythms and team alignment • Translate business requests into clearly defined workstreams with scope, timelines, and ownership • Maintain strong backlog hygiene, ensuring work is prioritized, actionable, and ready for execution • Ensure sprint commitments are met and proactively address any risks to delivery • Drive Cross-Business Execution and Accountability • Manage multiple concurrent projects across lines of business within a shared services model • Act as the central point of coordination across cross-functional stakeholders (marketing, product, design, engineering, etc.) • Drive accountability across all stakeholders, ensuring deliverables are completed on time and commitments are met • Maintain clear visibility into project status, next steps, risks, and dependencies across all active workstreams • Identify when work is at risk of slipping and intervene early to keep projects on track • Own Review Cycles and Delivery Cadance • Establish and enforce structured review cycles across all projects (e.g., concept, in-progress, final) • Define clear expectations for when and how stakeholders provide feedback • Ensure feedback is consolidated, actionable, and delivered within defined timelines • Prevent late-stage feedback and rework by enforcing early and consistent review checkpoints • Facilitate review sessions and ensure decisions are made quickly to maintain momentum • Hold stakeholders accountable to review timelines and participation • Maintain Reporting and Delivery Visibility • Establish and maintain a consistent reporting cadence (weekly, sprint-level, and milestone-based updates) • Provide clear visibility into project status, timelines, risks, and capacity across all active work • Develop simple, effective dashboards or reporting structures to communicate progress to leadership • Ensure stakeholders are informed, aligned, and aware of expectations throughout the project lifecycle • Track delivery performance and highlight risks or bottlenecks early • Manage Project Intake and Coordination • Execute within and continuously improve existing intake, kickoff, and planning processes • Facilitate project kickoffs, working sessions, and milestone reviews to ensure alignment and clarity • Ensure all work entering the system is properly scoped, prioritized, and resourced • Coordinate timelines and dependencies across teams to ensure smooth execution • Support prioritization decisions based on capacity, timelines, and business impact • Support Process Improvement • Identify gaps, inefficiencies, or breakdowns in current workflows and recommend improvements • Strengthen existing delivery processes with a focus on clarity, speed, and accountability • Introduce practical enhancements that improve team efficiency without adding unnecessary complexity

Analyze corporate financial statements and personal net worth to assess loan structures. Collaborate with Commercial Lenders to minimize risk and ensure compliance with internal policies while maintaining effective communication throughout the credit...

• Owns the email channel across Capital Bank’s enterprise marketing organization. • Responsible for planning, building, deploying, and optimizing email campaigns. • Works closely with marketing teams to understand campaign goals and develop email strategy. • Manage email communications that support multiple lines of business. • Monitor campaign performance and provide reporting and insights to stakeholders. • Serve as the primary operator and subject matter expert for Salesforce Marketing Cloud.

• Capital Bank is seeking an experienced IT Audit leader for our IT Internal Audit Manager role. • Assist the SVP, IA Director to plan, manage, and maintain the Information Technology Internal Audit (IT IA) function for Capital Bank. • Responsible for performing and overseeing the IT audits of the bank, including IT infrastructure and operations, data privacy, cybersecurity reviews and the governance of emerging technologies such as Artificial Intelligence (AI). • Execute and manage IT risk assessments, IT SOX compliance, and technical audits, while providing expertise to other internal auditors or third-party outsourced IA firms. • Report findings, conclusions, and technical remediation strategies to management and the Audit Committee.