BUFFINI & COMPANY

Role Description The Business Coach plays a critical role in supporting and guiding One2One Coaching members by helping them implement a customized business plan rooted in their personal goals, vision, and values. This role blends expert accountability, encouragement, and practical strategy to help clients maintain consistent revenue, master the Working by Referral system, and maximize their potential. - Coaching & Customer Success - Coach One2One Members using Buffini & Company’s Working by Referral system and personalized business planning strategies. - Conduct a minimum of two 30-minute coaching calls per client per month. - Support clients in implementing lead generation systems, time management, and business fundamentals aligned with their goals. - Review past coaching notes, track progress, and update action plans using Buffini’s CRM and Salesforce tools. - Integrate REALStrengths language and insights to support client development and self-awareness. - Maintain coaching records and communication documentation in accordance with department guidelines. - Deliver exceptional service that promotes client success, engagement, and retention. - Internal Collaboration & Team Contribution - Provide short-term business support client coverage when fellow coaches are on leave. - Participate actively in coaching department initiatives, meetings, trainings, group discussions, and cross-functional collaboration. - Maintain accurate records of business activity, attend ongoing professional development, and contribute to team culture and innovation. - Complimentary Coaching Calls & Client On-Boarding - Conduct complimentary coaching calls for prospective One2One Members. - Communicate the value of coaching through strengths-based inquiry and goal alignment. - Support new client onboarding and transition into One2One Coaching, as needed. - Success Metrics - Successfully complete New Business Coach Training and Buffini & Company’s Business Coach Certification process (including REALStrengths integration). - Ramp up to a minimum caseload of 75 One2One Members within 6 months. - Demonstrate growth in coaching competency, client impact, and strategic execution. Qualifications - Background in coaching, small business ownership, business leadership, psychology, education, or training. - Strong verbal and written communication skills. - High emotional intelligence and active listening ability. - Organized and disciplined with time blocking, calendar management, and follow-through. - Proficient with Microsoft Office Suite, CRM systems (especially Salesforce), and collaborative tools like SharePoint or OneDrive. - Self-starter who thrives in a fast-paced, service-oriented, remote environment. Requirements - Bachelor’s degree or equivalent professional experience required. - Accredited coaching certification is a plus but not required. - REALStrengths certification and Buffini Business Coach Certification provided internally. Benefits - Fully remote role with expected travel for company events, coach intensives, and leadership summits. - Must be a visible model of Buffini & Company’s core values: - Live What We Teach - Practice Servant Leadership - Excellence Is Our Minimum Standard Physical Requirements - Regularly required to sit, speak, listen, and use hands for computer-related tasks. - Occasionally required to stand or walk for extended periods during events. - May need to lift up to 30 pounds when assisting at events. The Buffini Difference Joining Buffini & Company means being part of a values-driven culture rooted in service, excellence, and growth. Our Business Coaches are more than accountability partners; they are catalysts for change, impact, and human transformation.

Role Description The Senior Director of Coaching plays a critical role in ensuring the coaching organization operates as a consistent, scalable, and high-performing system. This role is responsible for owning the execution, performance, and operational effectiveness of the coaching organization. - Owns end-to-end coaching system execution and performance. - Leads Coaching Operations, Coach Development, and REALStrengths Profiling. - Partners closely with the SVP of Coaching and the Director of Coach Development. - Ensures coaching standards translate into measurable client and business results. - Serves as the connective layer between coaching strategy and execution. - Responsible for scalable digital infrastructure, automation, and AI-enabled tools. Qualifications - 8+ years of experience in coaching, leadership, operations, performance management, or organizational development. - Proven experience leading multi-function teams and driving performance in a scalable environment. - Strong understanding of coaching systems, performance metrics, operational execution, and leadership accountability. - Demonstrated ability to translate strategy into clear execution, systems, and measurable outcomes. - High level of ownership, accountability, and results orientation. - Strong systems thinking with the ability to identify and solve patterns across people, process, performance, and client experience. - Excellent leadership, communication, facilitation, and cross-functional collaboration skills. - Experience in a coaching, service, training, or high-accountability performance environment preferred. - REALStrengths knowledge and Buffini coaching experience strongly preferred. Requirements - Own and drive the day-to-day execution of the coaching operating system across all teams. - Drive consistent adoption and execution of coaching frameworks, standards, and methodologies. - Align coaching behaviors with defined scorecards, performance metrics, and client outcomes. - Identify breakdowns in execution, consistency, or results and implement solutions that improve system effectiveness and scalability. - Ensure operational infrastructure supports both coach experience and measurable client outcomes. Benefits - Fully remote role with expected travel for company events, coach intensives, and leadership summits.