Brightpoint.org

Title: Therapist – Child Welfare Services (Licensed/Unlicensed) Location: Chicago, Illinois, 60612, United States Job category: Clinical Services Supervisor: Elizabeth Smith Requisition number: THERA007427 - Full-time Description Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. Opportunities for growth. Therapists and Counselors are supported in obtaining and maintaining clinical licensure through in-house clinical supervision and reimbursement for licensure fees. We also offer opportunities for advanced trainings in your field, which may include Play Therapy, Child Parent Psychotherapy, Nurturing Parent Program, Trauma-Focused Cognitive Behavioral Therapy, and other trainings, depending on your unique interests, as well as opportunities to collaborate with other community partners to expand your professional network and increase your access to supplemental resources to benefit the kids and families you’re serving. Work/Life balance. We know you can’t pour from an empty cup. We encourage a healthy work/life balance by keeping schedules flexible and caseloads low, with a focus on quality of engagement and services over quantity of billable hours. We offer a generous paid leave package that includes two weeks of paid vacation in the first year (increasing over your tenure to more than five weeks per year), plus two weeks of paid sick time, two additional floating holidays, eleven paid holidays, and a paid winter break between Christmas and New Year's each year. Brightpoint's Child Welfare Counseling Services provide therapeutic intervention for children and parents involved in the child welfare system. As a Therapist on the Child Welfare Counseling Services team, you will provide clients with an individualized assessment, and then work collaboratively with the family and outside services providers to develop a comprehensive and strengths-based treatment plan. Your services will help children and adult clients address trauma, attachment, domestic violence, anger management, parenting, placement stabilization, substance abuse, permanency, and court involvement. Candidate qualifications: Licensed Candidate - Master’s Degree in Social Work, Counseling, Psychology or a closely related clinical field, required. - Current clinical licensure in the state of Illinois (LCSW, LCPC, LMFT) required. - Experience providing behavioral health services to youth or families using an evidence-based or evidence-informed treatment modality, such as Theraplay, the ARC framework, or other trauma-informed practice strongly preferred. - Bilingual (English/Spanish) preferred. - Valid driver's license, insurance, and a reliable vehicle required. Unlicensed Candidate - Master’s Degree in Social Work, Counseling, Psychology or a closely related clinical field, required. - Eligible for clinical licensure in the state of Illinois (LCSW, LCPC or LMFT) and will obtain, and maintain, clinical Illinois license within 36 months of employment required. - Experience providing behavioral health services to youth or families using an evidence-based or evidence-informed treatment modality, such as Theraplay, the ARC framework, or other trauma-informed practice strongly preferred. - Bilingual (English/Spanish) preferred. - Valid driver's license, insurance, and a reliable vehicle required. Job details: - Compensation: Salary Range: Licensed $66k-$67k; Unlicensed $60k-$61k; Offers are commensurate with experience and bilingual candidates may receive additional financial compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates. - Clinical licensure: Licensed therapists receive reimbursement of licensure renewal fees. - Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here) - Location: Hybrid (remote/home office/community-based). Therapy provided in person to program participants in the Metro Chicago area. Therapists work from home/preferred remote location during occasional telehealth services and between in-person visits. - Schedule: Full-time, salaried; general business hours with some flexibility for two evening appointments as needed to accommodate client schedules. - Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF). Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Resource & Referral Manager Location: Chicago, Illinois, 60612, United States Job Category: Information Systems & Technology Supervisor: Kathryn Mattie Requisition Number: RESOU007404 Full-Time Hybrid Department: Information Systems & Technology Job Description: Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. The Resource & Referral Manager designs, leads, and continuous improvement for Brightpoint’s statewide Resource & Referral system across Illinois. Ensures that children and families experience timely, coordinated, and family-centered access to community resources and wraparound supports, while Brightpoint maximizes service responsiveness, data integrity, and system effectiveness. Provides statewide leadership and supervision to regional Resource & Referral staff, standardizes service workflows, strengthens referral pathways, monitors performance through data and outcomes tracking, and partners closely with program, operations, compliance, information systems, and community partners to reduce barriers, improve coordination, and enhance the referral experience for families with diverse needs. Core Responsibilities and Essential Job Functions: Team Leadership and Supervision - Serves as team lead for statewide Resource & Referral staff, providing regular supervision, coaching, and performance management to ensure high-quality, family-centered service delivery. - Supervises, manages workload, and monitors performance of staff as assigned. This includes hiring and training staff, implementing the organization’s personnel policies and practices, approval of timecards, performance appraisals, performance improvement plans, leaves, promotions, salary changes, terminations, and documentation of all personnel actions. - Builds and sustains a strong, engaged team culture grounded in accountability, learning, collaboration, and continuous growth. - Ensures staff are well-equipped to connect children and families to meaningful community resources and wraparound supports through ongoing coaching, technical assistance, and skill development. Program Administrative and Statewide Referral Leadership - Designs, implements, and oversees standardized statewide Resource & Referral workflows to ensure coordinated, efficient, and accessible service delivery across Brightpoint programs. - Leads Brightpoint’s statewide internal and external referral efforts, ensuring services are timely, responsive, and aligned with family needs and program capacity. - Establishes and enforces referral timelines, scheduling expectations, service guidelines, documentation protocols, and follow-up standards to ensure consistency and accountability. - Reduces barriers to access, strengthens referral pathways, and streamlines day-to-day referral operations to improve the overall family experience. - Designs and maintains clear, user-friendly systems and processes so staff across programs can easily access up-to-date referral and community resource information. - Collaborates across departments—including program leadership, outreach, operations, compliance, and finance—to ensure alignment, cohesion, and coordinated care for families. - Develops and maintains relationships with external referral partners, including schools, child welfare agencies, healthcare providers, behavioral health agencies, and community-based organizations. - Supports special projects and strategic initiatives related to referral systems, service enhancements, voucher programs, and system improvements. - Serves as a connector across teams to strengthen shared knowledge, cross-program communication, and coordinated family support services. Data, Technology & Continuous Improvement - Collects, tracks, analyzes, and reports statewide referral and service coordination data, including families served, types of supports provided, referral volume, connection rates, timeliness, and client experience. - Develops and maintains dashboards and performance reports to support data-driven decision-making and leadership oversight. - Ensures accuracy, integrity, and timely documentation across enrollment, referral, and case management systems, maintaining compliance with funding, contractual, and regulatory requirements. - Monitors trends, identifies risks or regional variations in service access, and implements corrective action plans to improve efficiency, equity, and outcomes. - Works closely with Information Systems and software vendors to troubleshoot system issues, support enhancements, and optimize technology platforms used for referral tracking and service coordination. - Provides technical assistance and training to staff related to service delivery tools, referral platforms, and data systems. - Supports the use of needs assessments and tracking of wraparound services to ensure families receive comprehensive, coordinated supports. - Utilizes data and technology to drive continuous quality improvement and strengthen the overall statewide Resource & Referral system. Candidate Requirements and Preferred Qualifications: - Bachelor’s degree in Social Work, Human Services, Public Administration, Nonprofit Management, Early Childhood, Behavioral Health, Information Systems, Healthcare Administration or a related field required; Master’s degree preferred. - Minimum of 3 years of relevant experience in social services, early childhood, family support, or related fields required. - Minimum of 2 years of experience in operations, intake, access management, care coordination, project management, or program administration within human services, healthcare, or a complex service environment, including designing and implementing standardized processes or workflows across teams or locations required. - Minimum of 2 years of experience implementing or managing electronic systems, referral platforms, or client data systems, and developing tools or materials to support families and communities required. - Experience using data, metrics, or dashboards to monitor performance, inform decision-making, and drive continuous process improvement preferred. - Prior supervisory experience supervising staff in a multi-site, regional, or statewide environment preferred. - Must have access to transit or other reliable transportation to execute the position’s responsibilities. - Ability to communicate in both English and Spanish preferred. Job details: - Compensation: Salary Range $70,000-$75,000; offers are commensurate with experience. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates. - Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here). - Location: Hybrid (remote/home office); Home office (Western); Travel locally and to other locations in the state up to approximately 20% of the time. - Schedule: Full-time, salaried; general business hours with flexibility for occasional evening and weekend hours based on program needs. - We don’t just hire talent—we grow it: Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship. - Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF). Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Provide leadership and supervision to staff delivering crisis intervention services to youth, ensure program plan implementation, conduct staff meetings, and maintain relationships with community providers to enhance service visibility and...