Brightfield

• Own a portfolio of enterprise accounts, driving successful onboarding, adoption, value realization, and renewal. • Serve as a trusted advisor to customer stakeholders and executives by delivering insights, recommendations, and tailored guidance aligned to their goals. • Partner closely with Sales to identify and support expansion and upsell opportunities, as well as to ensure seamless renewals. • Conduct and deliver high-impact touchpoints including Quarterly Business Reviews, product roadmap sessions, and usage reporting. • Collaborate cross-functionally to escalate and resolve account risks, ensuring alignment on customer goals and challenges. • Track and report on customer health, usage trends, and business outcomes to inform proactive account strategies. • Champion customers internally, influencing product direction and service improvements based on customer feedback and needs. • Develop and refine customer success best practices, tools, and playbooks to continuously improve the customer experience.

• Develop and manage integrations between internal systems, customer environments, SaaS platforms, and data warehouses using APIs and workflow orchestration tools. • Analyze customer’s workflows and data sources to integrate, ingest and unify customer’s data and onboard to TDX platform. • Implement TDX APIs with customer and partner solutions. • Support Brightfield’s existing taxonomy and data processes, models, mappings, and transformation logic to support consistent, high-quality data output across the Brightfield platform. • Optimize data pipelines for performance, scalability, resiliency, monitoring, and data quality. • Ensure data integrity, security, and compliance by implementing validation, access controls, and governance best practices. • Collaborate cross-functionally with Product, Data Science, Analytics, and Customer-facing teams to translate customer’s business and product requirements into technical solutions. • Contribute to continuous improvement of Brightfield’s data analysis, infrastructure, tooling, and best practices.

• Develop and execute a global training and enablement strategy for both customers and internal customer-facing teams. • Design and deliver training programs that support customer onboarding, adoption, retention, and expansion. • Create and manage training content across multiple formats, including virtual, in-person, and asynchronous learning. • Ensure alignment between enablement programs and the customer journey, providing the right knowledge, tools, and resources at each stage. • Leverage LMS and enablement tools to track engagement, measure effectiveness, and optimize the delivery of training programs. • Facilitate and deliver live and on-demand training sessions for customers and internal teams. • Develop role-specific training for Customer Success, Sales, and other support teams to enhance customer interactions and product knowledge. • Build and maintain a learning library to provide ongoing access to training resources. • Develop deep expertise in TDX and leverage that knowledge to collaborate cross-functionally, ensuring training programs evolve alongside product enhancements and directly contribute to product development. • Implement certification programs to help customers deepen their expertise in Brightfield’s TDX platform. • Continuously analyze training impact using AI and data-driven insights and feedback to refine and improve programs. • Stay current on industry trends and best practices to enhance enablement initiatives.

• Set and scale the Services & Delivery operating model—strategy, structure, roles, and execution standards that drive customer outcomes and support growth. • Own services revenue targets and support software expansion opportunities. • Own end-to-end delivery across engagements (scoping, resourcing, governance, risk management, and quality). • Lead and grow our data and analytics team, strengthening performance and developing the org design and hiring plan as we scale. • Evolve our services GTM and offerings, including packaging, pricing/scoping discipline, and delivery playbooks across the customer lifecycle. • Own services performance and core operating metrics, managing utilization, margin, engagement health, and time-to-value/adoption indicators. • Build scalable standards and delivery best practices, frameworks, systems (methodologies, staffing models, operating cadence, QA, and customer-facing playbooks). • Partner tightly with Customer Success, Sales/Presales, and Product to create clean handoffs, improve solutioning, and ensure customer learnings inform delivery and product evolution. • Build and activate a partner delivery ecosystem, setting where partners fit, enabling them to deliver, and holding quality and customer satisfaction standards. • Serve as an executive sponsor for key customers and partners, ensuring alignment on outcomes and driving resolution through complex delivery moments. • Drive a high-ownership culture of accountability, inclusion, and continuous improvement across the team.