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• Design and execute comprehensive test plans for web and mobile applications • Automate regression and functional testing for React and Java-based applications • Perform API testing using Postman, integrated into DevOps pipelines • Redesign and improve manual test cases • Review and enhance Selenium automation scripts • Evaluate test coverage and recommend improvements for complex business logic • Execute end-to-end testing, including performance and load assessments • Act as Test Lead: mentor team members, define QA processes from scratch, manage the bug lifecycle, and collaborate closely with developers • Work independently as the sole QA specialist or as part of a broader team • Manage multiple projects simultaneously and support the QA automation team • Develop Agile test strategies and related documentation

• Architect and build sophisticated AI agents using Gemini Enterprise for Customer Experience, Gemini models and CXAS, focusing on reasoning, grounding, and tool-use capabilities. • Migration of legacy conversational interfaces (e.g., Dialogflow Cx, Playbooks, or third-party bots) to advanced CXAS and generative AI architectures. • Design and implement Agent Assist features (e.g., Generative Knowledge Assist, Proactive GKA, AI Coach, Live Translation) and utilize CCAI Insights to analyze conversations and drive continuous improvement. • Connect AI agents to existing CCaaS/telephony platforms (e.g., Genesys, Cisco, Avaya) and enterprise CRM infrastructure (e.g., Salesforce, Zendesk) using APIs and middleware to ensure real-time data access and seamless omnichannel routing. • Develop and optimize complex prompts and orchestration layers to ensure high accuracy, brand voice consistency, and safety. • Design and maintain Retrieval-Augmented Generation (RAG) pipelines to provide agents with up-to-date, grounded knowledge from company documentation and knowledge bases. • Manage CI/CD pipelines and DevOps automation for agent development using tools like Terraform to ensure scalable, infrastructure-as-code deployments. • Establish robust Agent Ops practices, implementing evaluation frameworks to measure agent latency, accuracy, safety, and customer satisfaction, and iterating based on data-driven insights. • Work closely with CX leads and product managers to translate business requirements into technical AI workflows.

• Conduct mobile automation testing for applications across iOS and Android platforms • Collaborate with cross-functional teams to define test strategies • Implement and maintain efficient test frameworks • Utilize automation tools to ensure high-quality software delivery • Analyze requirements and translate them into automated testing solutions